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- Tasks: Handle escalated customer queries via email and social media.
- Company: Fast-paced fintech company with a global reach.
- Benefits: Flexible work arrangements and opportunities for professional development.
- Why this job: Kickstart your career in a supportive environment while helping customers.
- Qualifications: Passion for customer service and problem-solving skills.
- Other info: Join a dynamic team and grow your career in fintech.
The predicted salary is between 24000 - 36000 £ per year.
A fast-paced fintech company in the UK is looking for a Junior-Mid Customer Support Specialist to join their Global Customer Support team. The role involves processing escalated customer queries through email and social media, while working closely with experienced team members.
Ideal for someone at the start of their career, this position offers opportunities for professional development and is perfect for someone passionate about helping others and resolving customer issues. Flexible work arrangements are part of the company culture.
Fintech Support Specialist — Escalations & Insights (Hybrid) in London employer: ClearScore
Contact Detail:
ClearScore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech Support Specialist — Escalations & Insights (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you would handle escalated queries and showcase your problem-solving skills. We want to see your passion for helping others shine through!
✨Tip Number 3
Show off your knowledge of the fintech industry! Brush up on recent trends and challenges in the sector. This will not only impress your interviewers but also demonstrate your commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Fintech Support Specialist — Escalations & Insights (Hybrid) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fintech Support Specialist role. Highlight any relevant experience you have in customer support, especially dealing with escalated queries, as this will show us you're a great fit for the team.
Show Your Passion: In your application, let us know why you're passionate about helping others and resolving customer issues. Share any personal experiences or examples that demonstrate your commitment to customer satisfaction.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to us, and you'll be one step closer to joining our dynamic team in the fintech space!
How to prepare for a job interview at ClearScore
✨Know Your Fintech Basics
Before the interview, brush up on your fintech knowledge. Understand key terms and trends in the industry, as well as the company's products and services. This will show your enthusiasm and help you answer questions confidently.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss how you handled escalated queries, as this role will require you to demonstrate your problem-solving skills and empathy towards customers.
✨Familiarise Yourself with Communication Channels
Since the role involves handling queries via email and social media, practice your written communication skills. Consider how you would respond to a frustrated customer online and prepare a few responses that reflect professionalism and understanding.
✨Show Your Passion for Helping Others
During the interview, express your genuine interest in helping customers. Share why you enjoy resolving issues and how you believe great customer support can make a difference. This passion is key for fitting into their team culture.
