At a Glance
- Tasks: Support systems and processes to enhance customer experience for millions of users.
- Company: Join ClearScore, the UK's leading credit score app with a vibrant culture.
- Benefits: Enjoy flexible work, health cover, generous holidays, and continuous learning opportunities.
- Other info: Collaborative environment with excellent career growth and a focus on well-being.
- Why this job: Kickstart your career in a dynamic role that values curiosity and problem-solving.
- Qualifications: Strong communication skills and a passion for technology and operational improvement.
The predicted salary is between 30000 - 40000 £ per year.
Customer Systems Coordinator
We’re looking for someone to join our Customer Systems team within Customer Operations.
This role is ideal for someone who is curious, organised and enjoys figuring out how things work.
You’ll help support the systems, processes, content and operational tooling that enable Customer Operations to deliver a great experience for millions of Clear Score users.
This is an excellent opportunity for someone at the beginning of their career, or someone looking to develop new skills in systems, operational improvement, project delivery, automation and operations.
If you’re someone who enjoys learning new tools, solving problems and finding better ways of doing things, we’d love to hear from you.
What you will be doing
- Supporting the creation and maintenance of operational processes, procedures and documentation.
- Drafting and updating customer-facing and internal content, including Help Centre articles, macros and knowledge resources.
- Assisting with Customer Operations projects by documenting requirements, supporting implementation activities and helping coordinate changes.
- Supporting testing and validation of process and system updates before they are released.
- Investigating operational issues and helping identify potential solutions and improvements.
- Working closely with Customer Support teams and internal stakeholders to ensure content, processes and ways of working remain accurate and up to date.
- Learning how Customer Operations systems, workflows and tooling work together to support our users.
- Contributing ideas and recommendations that improve efficiency, consistency and customer experience.
Skills we'd love you to have
- Strong written communication skills and attention to detail.
- A curious mindset and willingness to learn new tools, systems and ways of working.
- Strong organisation skills and the ability to manage multiple priorities.
- Comfortable working in a fast-paced environment where priorities can change.
- An interest in technology, systems, automation or operational improvement.
- Strong problem-solving skills and a willingness to investigate issues.
- A proactive attitude and willingness to take ownership of your work.
- Experience creating documentation, procedures or knowledge articles is a plus.
- Exposure to CRM, support or workflow management tools (e. g. Zendesk, Salesforce, Freshdesk or similar) is advantageous but not required.
- Experience working in Customer Operations, Customer Support or a similar operational environment is beneficial but not essential.
Why Clear Score?
Clear Score is the UK's #1 credit score and report app.
We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast.
Someone joins Clear Score every 20 seconds.
We have established relationships with over 50 of the main lenders in the U.
K., and have been a trusted tool for customers to manage their credit and make better financial decisions.
Since October 2016 we have helped 1.8 million users take out a new credit card or loan.
We are user-centric at our core and we believe in leveraging technology to enable positive financial choices.
We are design-led and data-driven and we embed these behaviours in everything we do.
Our company culture is a fundamental part of all we have achieved.
We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation.
We trust you to manage your own time so we offer flexible work and no fixed desk hours.
We don't micromanage and we believe in measuring outcomes rather than effort.
We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.
If you feel like this could be the place for you, apply and our Talent team will be happy to share more.
Benefits
- 25 paid holidays and a “duvet day” on your birthday
- Hybrid Work Environment
- Private health and dental cover - including mental health support through Bupa
- GP office visits
- Life assurance scheme
- Up to 6% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- No clock-watching culture
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan
- Equal Opportunities
Clear Score is committed to providing equal employment opportunities to all qualified individuals.
As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process.
If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
Our Hybrid Model
We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences.
Our approach is designed to foster innovation, team connection, and individual productivity.
- Levels 1-5: Minimum 2 days per week in-office
- Level 6 and above: Minimum 3 days per week in-office
We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration.
Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.
What This Means for You
- Flexibility to manage your work and life
- Dedicated in-office days for team building and collaborative projects
- Office facilities (with plants!) designed for productive interactions
- Clear expectations and support for maintaining our hybrid schedule
We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!
Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.
Inclusion Policy
We are always looking for talented individuals to join Clear Score.
We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for our people.
Please see our People Policy Notice at https://www. clearscore. com/people-notice .
Customer Systems Coordinator in London employer: ClearScore
ClearScore is an excellent employer, offering a vibrant work culture in the heart of London that prioritises employee well-being and professional growth. With a commitment to a hybrid working environment, private health cover, and opportunities for development, employees can thrive both personally and professionally while enjoying the dynamic atmosphere of a leading fintech company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Systems Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ClearScore. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ClearScore before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Systems Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ClearScore:Your cover letter is your chance to shine! Tell us why you want to work at ClearScore specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ClearScore!
How to prepare for a job interview at ClearScore
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
