At a Glance
- Tasks: Help customers secure financial needs by packaging loan applications and guiding them through the process.
- Company: Join a dynamic team at ClearScore, committed to inclusivity and customer satisfaction.
- Benefits: Enjoy 25 paid holidays, hybrid work, health cover, and free snacks!
- Other info: Flexible work model with excellent career growth and learning opportunities.
- Why this job: Make a real impact on customers' financial journeys while developing your skills.
- Qualifications: Strong communication skills and a performance-driven mindset are key.
The predicted salary is between 34000 - 34000 £ per year.
Location: Manchester
Hybrid: 2 days in office, 3 days WFH following a successful probation period
Basic salary up to £34,000; On Target Earnings (OTE) £47,000
We are seeking a talented and motivated Case Manager to help our customers secure their financial needs. You will package loan applications, guide customers through the process, and deliver a best‐in‐class experience.
What You'll Be Doing
- Review, evaluate, and package secured loan applications to ensure completeness and accuracy.
- Verify customer information including income, employment, credit history, and property details.
- Prepare and process loan documents such as agreements and disclosures.
- Conduct due‐diligence of applications and ensure all necessary documentation is obtained.
- Communicate with lenders and relevant parties to resolve discrepancies or issues that arise.
- Liaise directly with customers to explain and complete the application process in compliance with Aro Money's procedures.
- Build and maintain strong relationships with customers, keeping them fully informed throughout the process.
- Meet or exceed targets and KPIs while maintaining high levels of customer satisfaction.
- Collaborate with administrators and advisors to support customers' applications.
- Stay up‐to‐date with industry regulations and lender criteria to provide informed guidance.
- Contribute to ongoing improvements of the customer experience by suggesting new ideas and processes.
What We're Looking For
- Knowledge of secured loans (desirable but not essential).
- A performance‐driven mindset with accountability for targets.
- Ability to provide a best‐in‐class customer experience and foster long‐term loyalty.
- Strong organisational skills to manage multiple cases in a fast‐paced environment.
- Excellent communication and interpersonal skills.
- Detail‐oriented mindset with strong analytical and problem‐solving abilities.
- Flexibility to work shifts as needed to meet customer needs.
- Ability to work independently and as part of a team.
Hybrid Work Model
Minimum 2 days per week in the office, with the remaining days working remotely. This structure supports collaboration, learning, and mentorship opportunities.
Benefits
- 25 paid holidays and a duvet day on your birthday.
- Hybrid work environment.
- Private health and dental cover, including mental health support through Bupa.
- GP office visits.
- Life assurance scheme.
- Up to 6% matched pension contribution.
- Regular lunch and learns with guest speakers.
- Dog‐friendly office.
- Daily breakfast and free snacks.
- Discounts via Cobens Extras.
- Free sports and social clubs.
- Continued investment in learning and development.
- Leadership‐led training.
- In‐house psychotherapist.
- Financial coach to help plan and achieve goals.
- No clock‐watching culture.
- Generous maternity and paternity plans.
Equal Opportunities
ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we make reasonable adjustments to accommodate individuals with disabilities. If you require accommodation, please inform us in advance and we will work with you to meet your needs.
Inclusion Policy
We celebrate diversity and are committed to creating an inclusive environment for our people.
Case Manager in London employer: ClearScore
ClearScore is an excellent employer, offering a vibrant work culture in the heart of London that prioritises employee well-being and professional growth. With a commitment to a hybrid working environment, private health cover, and opportunities for development, employees can thrive both personally and professionally while enjoying the dynamic atmosphere of a leading fintech company.
