At a Glance
- Tasks: Help customers secure financial needs by packaging loan applications and guiding them through the process.
- Company: Join a dynamic team at ClearScore, committed to inclusivity and customer satisfaction.
- Benefits: Enjoy 25 paid holidays, hybrid work, health cover, and free snacks!
- Other info: Flexible work model with excellent career growth and learning opportunities.
- Why this job: Make a real impact on customers' financial journeys while developing your skills.
- Qualifications: Strong communication skills and a performance-driven mindset are key.
The predicted salary is between 34000 - 34000 £ per year.
Location: Manchester
Hybrid: 2 days in office, 3 days WFH following a successful probation period
Basic salary up to £34,000; On Target Earnings (OTE) £47,000
We are seeking a talented and motivated Case Manager to help our customers secure their financial needs. You will package loan applications, guide customers through the process, and deliver a best‐in‐class experience.
What You'll Be Doing
- Review, evaluate, and package secured loan applications to ensure completeness and accuracy.
- Verify customer information including income, employment, credit history, and property details.
- Prepare and process loan documents such as agreements and disclosures.
- Conduct due‐diligence of applications and ensure all necessary documentation is obtained.
- Communicate with lenders and relevant parties to resolve discrepancies or issues that arise.
- Liaise directly with customers to explain and complete the application process in compliance with Aro Money's procedures.
- Build and maintain strong relationships with customers, keeping them fully informed throughout the process.
- Meet or exceed targets and KPIs while maintaining high levels of customer satisfaction.
- Collaborate with administrators and advisors to support customers' applications.
- Stay up‐to‐date with industry regulations and lender criteria to provide informed guidance.
- Contribute to ongoing improvements of the customer experience by suggesting new ideas and processes.
What We're Looking For
- Knowledge of secured loans (desirable but not essential).
- A performance‐driven mindset with accountability for targets.
- Ability to provide a best‐in‐class customer experience and foster long‐term loyalty.
- Strong organisational skills to manage multiple cases in a fast‐paced environment.
- Excellent communication and interpersonal skills.
- Detail‐oriented mindset with strong analytical and problem‐solving abilities.
- Flexibility to work shifts as needed to meet customer needs.
- Ability to work independently and as part of a team.
Hybrid Work Model
Minimum 2 days per week in the office, with the remaining days working remotely. This structure supports collaboration, learning, and mentorship opportunities.
Benefits
- 25 paid holidays and a duvet day on your birthday.
- Hybrid work environment.
- Private health and dental cover, including mental health support through Bupa.
- GP office visits.
- Life assurance scheme.
- Up to 6% matched pension contribution.
- Regular lunch and learns with guest speakers.
- Dog‐friendly office.
- Daily breakfast and free snacks.
- Discounts via Cobens Extras.
- Free sports and social clubs.
- Continued investment in learning and development.
- Leadership‐led training.
- In‐house psychotherapist.
- Financial coach to help plan and achieve goals.
- No clock‐watching culture.
- Generous maternity and paternity plans.
Equal Opportunities
ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we make reasonable adjustments to accommodate individuals with disabilities. If you require accommodation, please inform us in advance and we will work with you to meet your needs.
Inclusion Policy
We celebrate diversity and are committed to creating an inclusive environment for our people.
Case Manager in London employer: ClearScore
At ClearScore, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Manchester that promotes collaboration and personal growth. With a hybrid work model, generous benefits including private health cover, and a commitment to employee development through regular training and mentorship, we ensure our Case Managers thrive both professionally and personally. Join us for a rewarding career where your contributions are valued and celebrated in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like ClearScore. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Case Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to ClearScore.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on ClearScore's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at ClearScore
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with ClearScore.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at ClearScore will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former ClearScore employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
