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- Tasks: Help ClearScore users with escalated queries and become a subject matter expert.
- Company: Join ClearScore, a leading platform dedicated to helping users manage their finances.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Make a real impact by advocating for users and improving their experience.
- Qualifications: Strong customer service experience and excellent English skills are essential.
- Other info: Work independently while managing your own projects and deadlines.
The predicted salary is between 36000 - 60000 £ per year.
Working directly with ClearScore users to help them with escalated queries (e.g. fraud, bugs, disputes).
Become a subject matter expert in a specific area and really understand who our ClearScore users are and what they need.
Using data and relationships with internal and external stakeholders, take initiative to come up with solutions that will proactively offer customers the information and help they are seeking.
Owning the voice of the user in your domain and creating an internal feedback loop between the product teams and the customer.
Skills we'd love you to have:
- Customer obsessed
- Passionate about helping people and resolving queries
- Strong experience in customer service or customer support roles
- Experience in managing strategic relationships is a plus
- Proven ability to deliver tasks and small projects to specific deadlines
- Excellent command of English language
- Keen attention to detail and analytical skills
- Ability to work independently and manage your own work to deliver on strategic objectives
- Excellent time management and organisation skills with the ability to multitask
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
Customer Support Manager employer: ClearScore
Contact Detail:
ClearScore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager
✨Tip Number 1
Familiarise yourself with ClearScore's services and user base. Understanding the common issues users face will help you demonstrate your customer obsession during interviews.
✨Tip Number 2
Network with current or former employees in customer support roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples of how you've successfully resolved complex customer queries in the past. Highlighting your problem-solving skills will show that you're capable of handling escalated issues effectively.
✨Tip Number 4
Demonstrate your analytical skills by being ready to discuss how you would use data to improve customer support processes. This shows initiative and a proactive approach to enhancing user experience.
We think you need these skills to ace Customer Support Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Manager at ClearScore. Familiarise yourself with their user base and the types of queries you will be handling.
Tailor Your CV: Highlight your experience in customer service or support roles. Emphasise any strategic relationship management experience and showcase your ability to resolve queries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your commitment to understanding their needs. Mention specific examples of how you've successfully managed escalated queries in the past.
Showcase Your Skills: Make sure to highlight your analytical skills, attention to detail, and time management abilities. Provide examples of how you've delivered tasks or projects on time while multitasking effectively.
How to prepare for a job interview at ClearScore
✨Understand the Customer's Perspective
Before the interview, take some time to think about what ClearScore users might be experiencing. Familiarise yourself with common issues they face, such as fraud or disputes, and be ready to discuss how you would approach these situations.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or escalated issues. Highlight your ability to analyse data and come up with proactive solutions that benefit both the customer and the company.
✨Demonstrate Your Passion for Customer Service
During the interview, express your enthusiasm for helping people. Share stories that illustrate your commitment to customer satisfaction and how you've gone above and beyond to assist customers in previous roles.
✨Highlight Your Organisational Skills
Given the need to manage multiple tasks and deadlines, be prepared to discuss how you prioritise your workload. Share specific strategies you use to stay organised and ensure that you meet your objectives effectively.
