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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer solutions and exceed performance targets.
- Company: Join ClearScore Group, transforming financial access for consumers with innovative solutions.
- Benefits: Enjoy hybrid working, private health cover, generous holidays, and continuous learning opportunities.
- Why this job: Be part of a dynamic team culture focused on growth, collaboration, and making a real impact.
- Qualifications: Experience in managing sales or service teams, with strong leadership and communication skills required.
- Other info: Flexible hybrid model with dedicated in-office days for team bonding and mentorship.
The predicted salary is between 44000 - 52000 £ per year.
Team Manager – Customer Solutions Hub
Location: Manchester
Hybrid Working: 2 days in-office, 3 days remote
Salary: OTE of £55k – £65k (base up to £40k + bonus)
About Us
With the exciting acquisition of Aro by the ClearScore Group, we’re scaling new heights as we transform the way consumers access financial products. Now’s the time to join our growing team in Manchester as we expand our market-leading Solutions Hub. This is a unique opportunity to lead a team of passionate Customer Solutions Experts who are reshaping the financial wellbeing journey for our users.
About the Role
As Team Manager, you will play a pivotal role in driving performance, motivation, and success across a team of Customer Solutions Experts. You will ensure operational excellence, deliver outstanding user experiences, and foster a collaborative culture rooted in growth, support, and customer-first values.
What You\’ll Be Doing
- Lead, coach, and support a team of Customer Solutions Experts to exceed sales and service KPIs.
- Monitor daily performance metrics, conduct regular 1:1s, and deliver feedback that empowers team members to improve and grow.
- Champion a high-performance, inclusive culture focused on continuous development and outstanding customer outcomes.
- Collaborate cross-functionally with product, compliance, training, and tech teams to optimise tools, processes, and the overall customer journey.
- Lead by example in upholding compliance standards and quality assurance in financial services and unsecured lending.
- Identify and implement opportunities for innovation within the team, influencing operational strategy.
- Support hiring, onboarding, and training to ensure new team members are set up for success.
- Proactively manage shift coverage and workload distribution to meet service level agreements (SLAs) across the hybrid working model.
What we expect from you:
- Proven experience managing or supervising sales or service teams, ideally in financial services or a contact centre environment.
- Strong understanding of sales performance management and customer service excellence.
- A motivational leader who thrives on developing people and creating a collaborative, results-driven environment.
- Hands-on experience in coaching, mentoring, and performance management.
- Commercial awareness with a focus on customer-centric results.
- Excellent organisational, communication, and decision-making skills.
- Adaptable mindset with the ability to thrive in a scale-up environment and embrace change.
- Knowledge of unsecured lending is a plus (but not essential).
- OTE of £55k – £65k (base up to £40k + bonus)
- 25 paid holidays and a “duvet day” on your birthday
- Private health and dental cover – including mental health support through Bupa
- GP office visits
- Up to 6% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan
ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
Our Hybrid Model
We embrace adynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.
Level 6 and above: Minimum 3 days per week in-office
We believe this structure offers the best of both worlds – the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.
What This Means for You:
Flexibility to manage your work and life
Dedicated in-office days for team building and collaborative projects
Office facilities (with plants!) designed for productive interactions
Clear expectations and support for maintaining our hybrid schedule
We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!
Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.
Inclusion Policy
We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice athttps://www.clearscore.com/people-notice .
Inclusion Policy
We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice athttps://www.clearscore.com/people-notice .
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Team Manager - Customer Solutions Team employer: ClearScore Technology Ltd.
Contact Detail:
ClearScore Technology Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Customer Solutions Team
✨Tip Number 1
Familiarise yourself with the financial services industry, especially in areas related to customer solutions and unsecured lending. Understanding the market trends and challenges will help you speak confidently about how you can lead a team effectively.
✨Tip Number 2
Showcase your leadership style during any interactions with us. Be prepared to discuss specific examples of how you've motivated teams in the past, particularly in achieving sales and service KPIs, as this is crucial for the role.
✨Tip Number 3
Highlight your experience with performance management and coaching. We value leaders who can empower their teams, so be ready to share strategies you've used to develop team members and improve overall performance.
✨Tip Number 4
Demonstrate your adaptability and willingness to embrace change. As we are in a scale-up environment, sharing examples of how you've successfully navigated transitions or implemented innovative solutions will set you apart.
We think you need these skills to ace Team Manager - Customer Solutions Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing sales or service teams, particularly in financial services or contact centre environments. Use specific examples that demonstrate your leadership skills and ability to drive performance.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with their values of customer-first and collaboration, and mention any specific achievements that showcase your ability to lead and motivate a team.
Highlight Relevant Skills: Emphasise your skills in coaching, mentoring, and performance management. Mention your understanding of sales performance management and customer service excellence, as these are key aspects of the role.
Showcase Adaptability: Given the dynamic hybrid work environment, illustrate your adaptability and experience in similar settings. Share examples of how you've successfully managed teams in both remote and in-office situations.
How to prepare for a job interview at ClearScore Technology Ltd.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and mentoring experiences.
✨Understand the Customer Solutions Landscape
Familiarise yourself with the financial services sector, particularly around customer solutions and unsecured lending. Being knowledgeable about industry trends will show your commitment and understanding of the role.
✨Prepare for Performance Metrics Discussion
Be ready to discuss how you monitor and improve performance metrics. Think of specific KPIs you've worked with and how you've driven results in previous roles, as this aligns closely with the expectations of the position.
✨Emphasise Your Adaptability
The role requires an adaptable mindset, especially in a scale-up environment. Share examples of how you've successfully navigated change and fostered a collaborative culture in your previous positions.
