Product Manager - Secured Loans / HomeLending

Overview

Product Manager – Secured Loans/HomeLending – Manchester, United Kingdom

Big things are happening here. With the recent acquisition of Aro by the ClearScore Group, we\’re entering a new phase of exciting growth, and you could be a key part of it.

We are seeking an experience, strategic, results-driven, and operationally astute Product Manager to join our team. In this role, you will be responsible for driving the development and success of product within Home Lending as well as the continuous improvement of technology solutions that power our advice and case management operation. You will work closely with all levels of the operations team to understand business processes, regulatory requirements, and user needs – translating these into clear, deliverable solutions that increase efficiency, ensure compliance, and enhance the user journey. This is a highly collaborative role, working cross-functionally with partners, data teams, third-party system providers, lenders, and operational leaders to deliver exceptional value for the business, our advisers and users.

This is a real opportunity to join a market-leading financial platform backed by ClearScore\\\’s global success and long-term growth plans. You\\\’ll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.

What you\\\’ll be doing

• Define and own the product roadmap for systems and tools that support our advisers and the advice process.
• Align product initiatives with operational priorities, user needs, compliance requirements, and business goals.
• Continuously evaluate market trends, regulatory changes, and competitor capabilities to keep solutions relevant and market leading.

Responsibilities by area

• Requirements Gathering & Translation
  • Partner with the management team to map existing workflows, identify pain points, and capture improvement opportunities.
  • Translate operational and regulatory requirements into detailed specifications and user stories.
  • Act as the voice of both the adviser and the user to ensure solutions deliver genuine usability and value.
• Delivery & Implementation
  • Work closely with tech and design teams to build, test, and deliver high-quality features on time and within scope.
  • Coordinate with third-party technology and lender partners to ensure smooth integrations and optimal system performance.
  • Oversee UAT (User Acceptance Testing) with operational teams to validate solutions before go-live.
• Performance Monitoring & Improvement
  • Gather and analyse MI to assess product performance and user adoption.
  • Track KPIs to measure efficiency gains, compliance adherence, and user satisfaction.
  • Recommend and implement enhancements based on feedback and performance insights.
• Stakeholder Management
  • Communicate product plans, progress, and decisions clearly to stakeholders across the business.
  • Build strong relationships with both internal teams and external technology/lender partners.
  • Facilitate collaboration between technical and non-technical audiences.

What we\\\’re looking for

• Proven experience in product management, preferably in a tech or financial services environment.
• Strong understanding of agile methodologies and product lifecycle management.
• Demonstrated experience in translating business needs into technology solutions.
• Experience with tools like Jira, Confluence, Figma, and analytics platforms.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Ability to thrive in a fast-paced, collaborative, and dynamic environment.
• Knowledge of Secured products & the secured lending processes, and FCA regulatory requirements.
• Experience working with CRM or case management systems.
• Background in UX/UI or a technical discipline.
• Familiarity with A/B testing, user research, and process optimisation.

Why ClearScore?

ClearScore is the UK\\\’s credit score and report app. We are also present in South Africa, Australia and Canada, with more than 24 million+ users globally and growing fast. We have established relationships with over 50 of the main lenders in the UK and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don\\\’t micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

What you get

• Hybrid working (3 days in the office and 2 days from home)
• 25 paid holidays and a \”duvet day\” on your birthday
• Hybrid Work Environment (2 days in office, 3 days WFH after passing probation)
• Private health and dental cover – including mental health support through Bupa
• GP office visits
• Up to 4% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

We believe this structure offers the best of both worlds – the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

We\\\’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at .

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