Product Analyst - Upstream

You will join the team in delivering insight and analysis which allow ClearScore to rapidly scale and deliver a seamless experience for our users. Analysts play a key role within ClearScore, driving strategy and key decision‑making, which ultimately benefits our users, partners, and other teams within the business. ClearScore has an amazing analytical community which includes Data Analysts, Scientists and Engineers. The community works collaboratively to ensure a landscape in which team members can develop their full potential and deliver maximum business impact.

Working in the Upstream Mission which delivers all new product development, you will play a key role in delivering analysis to support the launch of new product releases, by helping our team of predominantly Product Managers and Designers better understand our users through data, and focus on the most valuable opportunities which will make an impact. You will also have the exciting opportunity to build prototypes of new features which are powered by data.

What you'll be doing:

• Improve how we track and understand what users are doing in our product by building analytics on top of our powerful new SDUI architecture.
• Help us deepen our understanding of the complex relationship between user engagement and LTV using a range of analytical approaches, informing which product changes stand to deliver the most impact to our users and our business.
• Help setup and evaluate A/B tests in the product.
• Work closely with our “Manage Credit” team which sits within the Upstream Mission, helping them to evaluate and prototype new and innovative features which help our users manage their credit.
• You will play a critical role as the developing data voice and expert within the team; helping them identify valuable opportunities and evaluate the feasibility of new product ideas, based on the art-of-the-possible with our combined data assets.
• Opportunity to help evaluate new LLM-powered product features.

This is a very exciting opportunity to play a crucial role in developing new products which will reach millions of users as part of our bi-annual releases. You will see the impact of your work quickly.

Skills you'll have:

• You must possess advanced SQL and Excel skills.
• Strong quantitative and numerical skills.
• Experience using Domo or other data visualisation tools such as Tableau.
• Experience using DBT or Git is advantageous.
• Experience using Databricks is advantageous.
• A basic aptitude for Data Science and knowledge of Python is advantageous.
• Ability to plan and prioritise your own workload.
• You have a desire to learn and enjoy working collaboratively, with a desire to contribute to our culture.

We do not need you to fit into a stereotype: we are really committed to closing our gender gap and are actively trying to create an environment where you, as an individual, can thrive.

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday.
• Private health and dental cover - including mental health support through Bupa GP office visits.
• Up to 6% matched pension.
• Regular Lunch and Learns with guest speakers.
• Dog-friendly office.
• Daily breakfast and free snacks.
• Access to discounts via Cobens Extras.
• Free sports and social clubs.
• Continued investment into learning and development.
• Leadership-led training.
• In-house psychotherapist.
• Financial coach to help you plan and achieve your goals.
• No clock-watching culture.
• Generous maternity and paternity plans.
• Culture and inclusion representatives.
• Transparent pay structure and a career growth plan.

Inclusion and Equal Opportunity:

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model:

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

Level 6 and above: Minimum 3 days per week in-office. We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life.
• Dedicated in-office days for team building and collaborative projects.
• Office facilities (with plants!) designed for productive interactions.
• Clear expectations and support for maintaining our hybrid schedule.

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.

Inclusion Policy:

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people.