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For Companies At a Glance
- Tasks: Engage with users via email and social media, providing top-notch support.
- Company: Leading fintech company in the UK with a focus on inclusivity.
- Benefits: Hybrid working model, personal growth opportunities, and a supportive team environment.
- Why this job: Be a user advocate and make a difference in the fintech space.
- Qualifications: Customer service experience, strong writing skills, and multitasking ability.
The predicted salary is between 28800 - 43200 £ per year.
A leading fintech company in the UK is seeking a Customer Support Specialist to join their Global Customer Support team. The ideal candidate will have a few years of customer service experience, particularly in finance, and will engage directly with users via email and social media. This role emphasizes strong writing skills, a customer-centric approach, and the ability to manage multiple tasks. The company promotes a hybrid working model and values personal growth and inclusivity.
FinTech Customer Support Specialist — Escalations & User Advocate in London employer: ClearScore Technology Ltd.
Contact Detail:
ClearScore Technology Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FinTech Customer Support Specialist — Escalations & User Advocate in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with users via email and social media, make sure you can express yourself clearly and professionally. Try mock interviews or role-playing scenarios with friends.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace FinTech Customer Support Specialist — Escalations & User Advocate in London
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about communication, make sure your application showcases your writing prowess. Use clear, concise language and avoid jargon to demonstrate your ability to engage with users effectively.
Highlight Relevant Experience: We want to see your customer service experience, especially in finance. Be sure to mention any specific roles or situations where you’ve successfully handled customer queries or escalations.
Be Customer-Centric: Emphasise your customer-centric approach in your application. Share examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with our values at StudySmarter.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at ClearScore Technology Ltd.
✨Know Your FinTech Stuff
Make sure you brush up on the latest trends and technologies in the fintech space. Being able to discuss recent developments or challenges in the industry will show your passion and knowledge, which is crucial for a Customer Support Specialist.
✨Show Off Your Writing Skills
Since this role involves engaging with users via email and social media, practice writing clear and concise responses. You might even want to prepare a few sample replies to common customer queries to demonstrate your communication skills during the interview.
✨Emphasise Your Customer-Centric Approach
Be ready to share examples of how you've gone above and beyond for customers in previous roles. Highlighting your ability to empathise with users and resolve their issues effectively will resonate well with the interviewers.
✨Prepare for Multi-Tasking Questions
Given that this role requires managing multiple tasks, think of scenarios where you've successfully juggled various responsibilities. Be prepared to discuss your time management strategies and how you prioritise tasks to ensure excellent customer service.
