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For Companies At a Glance
- Tasks: Support users by resolving escalations and advocating for their needs.
- Company: Leading fintech company in the UK with a focus on inclusivity.
- Benefits: Hybrid work model, personal growth opportunities, and a supportive team environment.
- Why this job: Join a dynamic team and make a difference in users' financial experiences.
- Qualifications: Experience in customer service, especially in finance, and strong writing skills.
- Other info: Embrace a culture of growth and collaboration in a fast-paced industry.
The predicted salary is between 30000 - 48000 £ per year.
A leading fintech company in the UK is seeking a Customer Support Specialist to join their Global Customer Support team. The ideal candidate will have a few years of customer service experience, particularly in finance, and will engage directly with users via email and social media.
This role emphasizes strong writing skills, a customer-centric approach, and the ability to manage multiple tasks. The company values personal growth and inclusivity while promoting a hybrid working model.
FinTech Support Pro: Escalations & User Advocate (Hybrid) employer: ClearScore Technology Ltd.
Contact Detail:
ClearScore Technology Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FinTech Support Pro: Escalations & User Advocate (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare for interviews by practising common customer support scenarios. We want to see how you handle tricky situations and advocate for users.
✨Tip Number 3
Be ready to share your story! When you get that interview, highlight your customer service experience and how it relates to the finance world. Make it personal and relatable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace FinTech Support Pro: Escalations & User Advocate (Hybrid)
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about communication, make sure your application showcases your writing prowess. Use clear, concise language and keep it professional yet friendly – we want to see your personality shine through!
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to the FinTech Support Pro role. Highlight your relevant experience in customer service and finance, and explain how you can contribute to our team.
Be Customer-Centric: Remember, this role is all about advocating for users. In your application, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who truly understand the importance of a customer-centric approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at ClearScore Technology Ltd.
✨Know Your FinTech Stuff
Make sure you brush up on the latest trends and technologies in the fintech space. Familiarise yourself with common customer issues and how they relate to financial services, as this will show your potential employer that you're genuinely interested and knowledgeable about the industry.
✨Show Off Your Writing Skills
Since strong writing skills are key for this role, practice crafting clear and concise responses to common customer queries. You might even want to prepare a few examples of past communications you've had with customers to demonstrate your ability to engage effectively through email and social media.
✨Emphasise Your Customer-Centric Approach
Be ready to share specific examples of how you've gone above and beyond for customers in previous roles. Highlighting your commitment to customer satisfaction will resonate well with the company's values and show that you can advocate for users effectively.
✨Prepare for Multi-Tasking Scenarios
Think of situations where you've had to juggle multiple tasks or priorities. Be prepared to discuss how you managed your time and resources effectively, as this role requires someone who can handle various customer support channels simultaneously.
