FinTech Customer Support Specialist — Escalations & User Advocate

Overview

A leading fintech company in the UK is seeking a Customer Support Specialist to join their Global Customer Support team. The ideal candidate will have a few years of customer service experience, particularly in finance, and will engage directly with users via email and social media. This role emphasizes strong writing skills, a customer-centric approach, and the ability to manage multiple tasks. The company promotes a hybrid working model and values personal growth and inclusivity.

Responsibilities

• Engage directly with users via email and social media.
• Manage multiple tasks while maintaining a high level of customer service.
• Communicate clearly and professionally to resolve inquiries.

Qualifications

• A few years of customer service experience, particularly in finance.
• Strong writing skills and a customer-centric mindset.
• Ability to manage multiple tasks and work effectively in a hybrid environment.