At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer solutions in finance.
- Company: Join a dynamic company transforming financial access in Manchester.
- Benefits: OTE of £55k-£65k, private health cover, flexible hybrid working, and generous holidays.
- Other info: Enjoy a vibrant office culture with regular learning opportunities and a dog-friendly environment.
- Why this job: Make a real impact on financial wellbeing while developing your leadership skills.
- Qualifications: Experience in managing sales or service teams, with a passion for coaching.
The predicted salary is between 55000 - 65000 € per year.
Location: Manchester
Hybrid Working: 2 days in-office, 3 days remote
Salary: OTE of £55k – £65k (base up to £40k + bonus)
About Us
We're scaling new heights as we transform the way consumers access financial products. Now’s the time to join our growing team in Manchester as we expand our market‑leading Solutions Hub. This is a unique opportunity to lead a team of passionate Customer Solutions Experts who are reshaping the financial wellbeing journey for our users.
About the Role
As Team Manager, you will play a pivotal role in driving performance, motivation, and success across a team of Customer Solutions Experts. You will ensure operational excellence, deliver outstanding user experiences, and foster a collaborative culture rooted in growth, support, and customer‑first values.
What You'll Be Doing
- Lead, coach, and support a team of Customer Solutions Experts to exceed sales and service KPIs.
- Monitor daily performance metrics, conduct regular 1:1s, and deliver feedback that empowers team members to improve and grow.
- Champion a high-performance, inclusive culture focused on continuous development and outstanding customer outcomes.
- Collaborate cross‑functionally with product, compliance, training, and tech teams to optimise tools, processes, and the overall customer journey.
- Lead by example in upholding compliance standards and quality assurance in financial services and unsecured lending.
- Identify and implement opportunities for innovation within the team, influencing operational strategy.
- Support hiring, onboarding, and training to ensure new team members are set up for success.
- Proactively manage shift coverage and workload distribution to meet service level agreements (SLAs) across the hybrid working model.
What we expect from you
- Proven experience managing or supervising sales or service teams, ideally in financial services or a contact centre environment.
- Strong understanding of sales performance management and customer service excellence.
- A motivational leader who thrives on developing people and creating a collaborative, results‑driven environment.
- Hands‑on experience in coaching, mentoring, and performance management.
- Commercial awareness with a focus on customer‑centric results.
- Excellent organisational, communication, and decision‑making skills.
- Adaptable mindset with the ability to thrive in a scale‑up environment and embrace change.
- Knowledge of unsecured lending is a plus (but not essential).
Benefits
- 25 paid holidays and a “duvet day” on your birthday.
- Private health and dental cover – including mental health support through Bupa GP office visits.
- Up to 6% matched pension.
- Regular Lunch and Learns with guest speakers.
- Dog‑friendly office.
- Daily breakfast and free snacks.
- Access to discounts via Cobens Extras.
- Free sports and social clubs.
- Continued investment into learning and development.
- Leadership‑led training.
- In‑house psychotherapist.
- Financial coach to help you plan and achieve your goals.
- Generous maternity and paternity plans.
- Culture and inclusion representatives.
- Transparent pay structure and a career growth plan.
Our Hybrid Model
We embrace a dynamic hybrid work environment that balances flexibility with collaborative in‑person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.
Level 6 and above: Minimum 3 days per week in‑office.
We believe this structure offers the best of both worlds – the flexibility of remote work and the synergy of face‑to‑face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.
What This Means for You:
- Flexibility to manage your work and life.
- Dedicated in‑office days for team building and collaborative projects.
- Office facilities (with plants!) designed for productive interactions.
- Clear expectations and support for maintaining our hybrid schedule.
We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!
Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.
Inclusion Policy
We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people.
Team Manager - Customer Solutions Team employer: ClearScore Technology Limited
At ClearScore, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Manchester that champions flexibility and collaboration. Our commitment to employee growth is evident through continuous learning opportunities, leadership training, and a supportive environment that values diversity and inclusion. With competitive benefits such as private health cover, generous leave policies, and a dog-friendly office, we ensure our team members thrive both personally and professionally while reshaping the financial wellbeing journey for our users.
Contact Detail:
ClearScore Technology Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Customer Solutions Team
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your leadership style aligns with our customer-first approach and how you can drive team success.
✨Tip Number 3
Practice your answers to common interview questions, especially around team management and performance metrics. We want to see how you motivate and develop your team!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us your enthusiasm for the role.
We think you need these skills to ace Team Manager - Customer Solutions Team
Some tips for your application 🫡
Show Your Leadership Skills:When applying for the Team Manager role, make sure to highlight your experience in leading and motivating teams. We want to see how you've driven performance and created a collaborative environment in your previous roles.
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to our job description. Mention specific experiences that align with the responsibilities of managing a Customer Solutions team and driving customer-first values.
Be Clear and Concise:We appreciate clarity! Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your language straightforward to convey your points effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ClearScore Technology Limited
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to the role. Understand sales KPIs and customer service excellence benchmarks in the financial services sector. This will help you demonstrate your knowledge and show how you can drive performance in the Customer Solutions Team.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading and motivating a team. Prepare examples of how you've successfully coached team members in the past, especially in a sales or service environment. Highlight your ability to create a collaborative culture that focuses on growth and customer-first values.
✨Emphasise Adaptability
Given the dynamic nature of the role, it's crucial to convey your adaptability. Share experiences where you've thrived in a fast-paced, scale-up environment. Discuss how you embrace change and lead teams through transitions, ensuring operational excellence and outstanding user experiences.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the Team Manager role. This not only shows your interest but also helps you assess if the company aligns with your values and career goals.
