At a Glance
- Tasks: Lead a dynamic sales team to drive performance and deliver exceptional customer experiences.
- Company: Join ClearScore, the UK's leading credit score app with a global presence.
- Benefits: Enjoy flexible working, private health cover, and generous holiday allowances.
- Other info: Embrace a hybrid work model that balances flexibility with collaboration.
- Why this job: Make a real impact in a fast-growing company while developing your leadership skills.
- Qualifications: Proven experience in managing high-performing sales teams and a customer-centric mindset.
The predicted salary is between 44000 - 50000 £ per year.
Sales Team Manager
Location
Manchester
Hybrid
3 days in the office and 2 days from home
Salary
A salary of £44k - £50k (OTE £64K - £75K)
We are seeking a talented and motivated Secured Sales Manager to join our highly skilled team.
As a Secured Sales Manager, you will play a crucial role in in driving performance, customer satisfaction, and compliance within the Advisor, Trainee Advisor and Case Manager functions.
This role is responsible for delivering an outstanding customer journey, ensuring optimal conversion rates and maintaining adherence to compliance and training procedures.
This is a real opportunity to join a market‑leading financial platform backed by Clear Score's global success and long‑term growth plans.
You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.
What you'll be doing
- Lead and manage the Advisor, Trainee Advisor and Case Manager functions to drive performance and efficiency.
- Deliver an exceptional customer journey, ensuring high satisfaction and optimal conversion rates.
- Oversee the Sales and Case Manager departments, maximising profitability while maintaining compliance and quality standards.
- Embed a "Customer First" culture, ensuring the right customer outcomes at every stage.
- Monitor call quality, customer file audits, and satisfaction metrics to uphold service excellence.
- Conduct regular performance reviews, providing coaching and development opportunities for staff.
- Define and implement KPIs, regularly assessing their relevance to business and regulatory needs.
- Foster strong collaborations with internal teams to align business and marketing strategies.
- Maintain and strengthen partnerships with lenders to drive conversion and product development.
- Encourage and support technological improvements to enhance processes and customer interactions.
- Ensure full compliance with regulatory requirements and corporate governance.
- Promote a culture of 'Treating Customers Fairly' (TCF) and ensure employees understand their role in supporting it.
- Provide ongoing training and development for staff to ensure compliance with Customer Conduct Rules.
- Undertake additional responsibilities as required by management.
Skills we'd love you to have
- A strong leader with experience in managing and developing high-performing sales teams.
- A customer-centric mindset, ensuring all activities focus on right customer outcomes.
- Proven ability to drive sales performance while maintaining compliance and ethical standards.
- Excellent coaching and mentoring skills, fostering a supportive and motivated work environment.
- A strategic thinker who can align departmental goals with broader business objectives.
- Strong understanding of regulatory requirements, ensuring compliance at all levels.
- Ability to build and maintain effective relationships with internal teams and external lenders.
- Proactive in identifying and implementing process improvements to enhance efficiency.
- A commitment to continuous learning and professional development, both for yourself and your team.
Why Clear Score?
Clear Score is the UK's #1 credit score and report app.
We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast.
Someone joins Clear Score every 20 seconds.
We have established relationships with over 50 of the main lenders in the U.
K., and have been a trusted tool for customers to manage their credit and make better financial decisions.
Since October 2016 we have helped 1.8 million users take out a new credit card or loan.
We are user-centric at our core and we believe in leveraging technology to enable positive financial choices.
We are design-led and data-driven and we embed these behaviours in everything we do.
Our company culture is a fundamental part of all we have achieved.
We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation.
We trust you to manage your own time so we offer flexible work and no fixed desk hours.
We don't micromanage and we believe in measuring outcomes rather than effort.
We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.
Benefits
- 25 paid holidays and a "duvet day" on your birthday
- Hybrid Work Environment
- Private health and dental cover - including mental health support through Bupa
- GP office visits
- Life assurance scheme
- Up to 4% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- No clock-watching culture
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan
- Equal Opportunities
Clear Score is committed to providing equal employment opportunities to all qualified individuals.
As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process.
If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
Our Hybrid Model
We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences.
Our approach is designed to foster innovation, team connection, and individual productivity.
- Minimum 3 days per week in-office
We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face‑to‑face collaboration.
Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.
What This Means for You
- Flexibility to manage your work and life
- Dedicated in-office days for team building and collaborative projects
- Office facilities (with plants!) designed for productive interactions
- Clear expectations and support for maintaining our hybrid schedule
We're committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!
Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.
Inclusion Policy
We are always looking for talented individuals to join Clear Score.
We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for our people.
Please see our People Policy Notice at https://www. clearscore. com/people-notice.
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Sales Team Manager employer: ClearScore Technology Limited
ClearScore is an exceptional employer, offering a vibrant work culture that prioritises flexibility and inclusivity. As an FP&A Manager in London, you'll benefit from a dynamic hybrid work environment, generous professional development opportunities, and a supportive team that values your contributions. With a commitment to employee wellbeing and a transparent career growth plan, ClearScore empowers you to thrive both personally and professionally while making a meaningful impact in the financial technology space.
Contact Details:
ClearScore Technology Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Team Manager at ClearScore Technology Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including ClearScore Technology Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Team Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Team Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for ClearScore Technology Limited:When writing your cover letter, make sure to tailor your message specifically for ClearScore Technology Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at ClearScore Technology Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show ClearScore Technology Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show ClearScore Technology Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with ClearScore Technology Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
