Research & Insights Associate

We’re looking for a Research & Insight Associate to help build an evidence‑rich understanding of our users and translate insight into decisions that improve our products, communications and overall experience. Experience or interests in using AI approaches to research is desirable. This is a hands‑on, mid‑junior role. You’ll support experienced researchers, run well‑defined research tasks independently, and develop your skills across both quantitative and qualitative methods. You’ll work across multiple markets, contribute to our global brand tracking programme, and learn how to use AI to increase the speed, quality and accessibility of insight. You’ll partner closely with product managers, designers, marketers and commercial teams — helping shape better decisions grounded in real user understanding.

Who Are You

You’re curious, organised and motivated by understanding how people think, behave and make financial decisions. You communicate clearly, collaborate well, and can break down a question into structured research tasks. You take pride in high‑quality work, seek feedback early, and are excited to experiment with AI tools that help you learn and work smarter. You’re comfortable working across multiple projects, ask thoughtful questions, and bring empathy and humility to everything you do.

What The Role Involves

• Deliver research with excellence: You’ll support and run elements of qualitative and quantitative projects, contribute to brand tracking, conduct user interviews (with support), draft surveys and discussion guides, analyse behavioural patterns, run desk research, and produce clear, structured insight summaries. You’ll always have support from senior researchers for complex decisions.
• Use AI to enhance quality, speed and accessibility: You’ll apply AI tools to improve analysis, synthesis and knowledge retrieval; help maintain our research repository and user video library; and test new AI‑led approaches that make insight more accessible across ClearScore.
• Collaborate across missions and markets: You’ll work closely with Product, Design, Marketing, Commercial and International teams — keeping stakeholders updated, sharing learnings openly, and contributing to a supportive, collaborative research culture.

Skills & Requirements

• 2–3 years of hands‑on experience in client side or agency research role
• Experience with quantitative and qualitative research methods
• Experience with brand tracking is a bonus
• Comfortable conducting user interviews (with support), desk research and simple analysis
• Able to run clearly scoped research tasks independently
• Experience drafting questionnaires, interview guides and basic analysis plans
• Experience with survey or research tools (e.g., Qualtrics, dscout) is a plus
• Comfort with Excel, SQL or basic data manipulation
• Curiosity and openness to learning AI tools and approaches
• Experience using AI tools or taking an AI first approach to research is a plus

What you’ll get exposure to

You’ll work across product discovery, early‑stage propositions, market and audience understanding, behavioural and attitudinal analysis, creative and campaign evaluations, and international research. You’ll also gain hands‑on experience with AI‑enabled research methods, from assisted analysis to knowledge search to interactive insight tools. Your development will be supported through a personalised learning budget, ClearScore’s Learning & Development Hub, Juno Journey, mentoring opportunities, cross‑functional exposure, and regular coaching and feedback. You’ll be part of a small, collaborative team with accessible leaders, frequent guidance and an environment where curiosity is always welcomed.

Why ClearScore

ClearScore is the UK’s #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. We have established relationships with over 50 of the main lenders in the UK, and have been a trusted tool for customers to manage their credit and make better financial decisions. We are user‑centric at our core and we believe in leveraging technology to enable positive financial choices. We are design‑led and data‑driven and we embed these behaviours in everything we do. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don’t micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in‑person experiences. Our approach is designed to foster innovation, team connection, and individual productivity. Level 6 and above: Minimum 3 days per week in office. We believe this structure offers the best of both worlds – the flexibility of remote work and the synergy of face‑to‑face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in‑office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

Benefits

• 25 paid holidays and a “duvet day” on your birthday
• Private health and dental cover - including mental health support through Bupa GP office visits
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog‑friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership‑led training
• In‑house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock‑watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people.