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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer solutions and drive performance.
- Company: Join ClearScore Group, a dynamic company transforming financial access.
- Benefits: Enjoy competitive salary, private health cover, and generous holiday allowance.
- Why this job: Make a real impact in a collaborative environment while shaping financial wellbeing.
- Qualifications: Experience in managing sales or service teams, with a passion for coaching.
- Other info: Flexible hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 44000 - 52000 ÂŁ per year.
Location: Manchester
Hybrid Working: 2 days in-office, 3 days remote
Salary: OTE of £55k – £65k (base up to £40k + bonus)
About Us
With the exciting acquisition of Aro by the ClearScore Group, we’re scaling new heights as we transform the way consumers access financial products. Now’s the time to join our growing team in Manchester as we expand our market‑leading Solutions Hub. This is a unique opportunity to lead a team of passionate Customer Solutions Experts who are reshaping the financial wellbeing journey for our users.
About the Role
As Team Manager, you will play a pivotal role in driving performance, motivation, and success across a team of Customer Solutions Experts. You will ensure operational excellence, deliver outstanding user experiences, and foster a collaborative culture rooted in growth, support, and customer‑first values.
What You’ll Be Doing
- Lead, coach, and support a team of Customer Solutions Experts to exceed sales and service KPIs.
- Monitor daily performance metrics, conduct regular 1:1s, and deliver feedback that empowers team members to improve and grow.
- Champion a high-performance, inclusive culture focused on continuous development and outstanding customer outcomes.
- Collaborate cross-functionally with product, compliance, training, and tech teams to optimise tools, processes, and the overall customer journey.
- Lead by example in upholding compliance standards and quality assurance in financial services and unsecured lending.
- Identify and implement opportunities for innovation within the team, influencing operational strategy.
- Support hiring, onboarding, and training to ensure new team members are set up for success.
- Proactively manage shift coverage and workload distribution to meet service level agreements (SLAs) across the hybrid working model.
Expectations and Benefits
- Proven experience managing or supervising sales or service teams, ideally in financial services or a contact centre environment.
- Strong understanding of sales performance management and customer service excellence.
- A motivational leader who thrives on developing people and creating a collaborative, results-driven environment.
- Hands‑on experience in coaching, mentoring, and performance management.
- Commercial awareness with a focus on customer‑centric results.
- Excellent organisational, communication, and decision‑making skills.
- Adaptable mindset with the ability to thrive in a scale‑up environment and embrace change.
- Knowledge of unsecured lending is a plus (but not essential).
25 paid holidays and a “duvet day” on your birthday
Private health and dental cover - including mental health support through Bupa GP office visits
Up to 6% matched pension
Regular Lunch and Learns with guest speakers
Dog‑friendly office
Daily breakfast and free snacks
Access to discounts via Cobens Extras
Free sports and social clubs
Continued investment into learning and development
Leadership‑led training
In‑house psychotherapist
Financial coach to help you plan and achieve your goals
Generous maternity and paternity plans
Culture and inclusion representatives
Transparent pay structure and a career growth plan
Equal Opportunity Statement
ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
Our Hybrid Model
We embrace a dynamic hybrid work environment that balances flexibility with collaborative in‑person experiences. Our approach is designed to foster innovation, team connection, and individual productivity. Level 6 and above: Minimum 3 days per week in‑office. We believe this structure offers the best of both worlds – the flexibility of remote work and the synergy of face‑to‑face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.
What This Means for You
- Flexibility to manage your work and life.
- Dedicated in‑office days for team building and collaborative projects.
- Office facilities (with plants!) designed for productive interactions.
- Clear expectations and support for maintaining our hybrid schedule.
- We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture.
Join us in shaping the future of work!
Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.
Inclusion Policy
We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people.
Team Manager - Customer Solutions Team in Manchester employer: ClearScore Technology Limited
Contact Detail:
ClearScore Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Customer Solutions Team in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you’d lead a team of Customer Solutions Experts and drive performance. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Showcase your leadership skills! When you get the chance, share examples of how you've motivated teams or improved customer experiences. This is your time to shine and demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Team Manager - Customer Solutions Team in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and making a difference in customer solutions.
Tailor Your Experience: Make sure to highlight your relevant experience in managing teams, especially in sales or customer service. We love seeing how your background aligns with our mission to enhance financial wellbeing!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at ClearScore Technology Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Team Manager in a Customer Solutions Team. Familiarise yourself with the company's mission and values, especially their focus on customer-first principles. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams, particularly in sales or service environments. Prepare specific examples of how you've motivated team members, driven performance, and fostered a collaborative culture. They want to see that you can lead by example!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle difficult situations or implement changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the tools they use for performance management, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
