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- Tasks: Lead a dynamic sales team to drive performance and deliver exceptional customer experiences.
- Company: Join ClearScore, the UK's leading credit score app with a global presence.
- Benefits: Enjoy 25 holidays, private health cover, and a flexible hybrid work model.
- Why this job: Be part of an exciting growth phase and make a real impact in the financial sector.
- Qualifications: Strong leadership skills and a customer-centric mindset are essential.
- Other info: Embrace a culture of continuous learning and career development opportunities.
The predicted salary is between 40000 - 45000 £ per year.
Hybrid: 3 days in the office and 2 days from home
Salary: A salary of £40k - £45k (OTE £60K - £70K)
Big things are happening here. We are seeking a talented and motivated Secured Sales Manager to join our highly skilled team. As a Secured Sales Manager, you will play a crucial role in driving performance, customer satisfaction, and compliance within the Advisor, Trainee Advisor and Case Manager functions. This role is responsible for delivering an outstanding customer journey, ensuring optimal conversion rates and maintaining adherence to compliance and training procedures.
This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You will be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.
What you’ll be doing:
- Lead and manage the Advisor, Trainee Advisor and Case Manager functions to drive performance and efficiency.
- Deliver an exceptional customer journey, ensuring high satisfaction and optimal conversion rates.
- Oversee the Sales and Case Manager departments, maximising profitability while maintaining compliance and quality standards.
- Embed a “Customer First” culture, ensuring the right customer outcomes at every stage.
- Monitor call quality, customer file audits, and satisfaction metrics to uphold service excellence.
- Conduct regular performance reviews, providing coaching and development opportunities for staff.
- Define and implement KPIs, regularly assessing their relevance to business and regulatory needs.
- Foster strong collaborations with internal teams to align business and marketing strategies.
- Maintain and strengthen partnerships with lenders to drive conversion and product development.
- Encourage and support technological improvements to enhance processes and customer interactions.
- Ensure full compliance with regulatory requirements and corporate governance.
- Promote a culture of ‘Treating Customers Fairly’ (TCF) and ensure employees understand their role in supporting it.
- Provide ongoing training and development for staff to ensure compliance with Customer Conduct Rules.
- Undertake additional responsibilities as required by management.
What we expect from you:
- A strong leader with experience in managing and developing high-performing sales teams.
- A customer-centric mindset, ensuring all activities focus on right customer outcomes.
- Proven ability to drive sales performance while maintaining compliance and ethical standards.
- Excellent coaching and mentoring skills, fostering a supportive and motivated work environment.
- A strategic thinker who can align departmental goals with broader business objectives.
- Strong understanding of regulatory requirements, ensuring compliance at all levels.
- Ability to build and maintain effective relationships with internal teams and external lenders.
- Proactive in identifying and implementing process improvements to enhance efficiency.
- A commitment to continuous learning and professional development, both for yourself and your team.
Why ClearScore?
ClearScore is the UK’s #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.
Benefits:
- 25 paid holidays and a “duvet day” on your birthday
- Private health and dental cover - including mental health support through Bupa
- GP office visits
- Up to 6% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- No clock-watching culture
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan
Inclusion Policy
We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
Sales Team Manager in Manchester employer: ClearScore Technology Limited
Contact Detail:
ClearScore Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Team Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially around customer satisfaction and compliance. This will help you tailor your responses and show that you're a perfect fit for their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and experience can drive performance and efficiency in their sales teams. Highlight your customer-centric mindset and how it aligns with their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our amazing team!
We think you need these skills to ace Sales Team Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Team Manager role. Highlight your leadership experience and any achievements in driving sales performance. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your customer-centric mindset aligns with our values at StudySmarter. Let us know what excites you about joining our team!
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to mention your understanding of regulatory requirements. Share examples of how you've maintained compliance while driving sales in your previous roles. We love a candidate who knows their stuff!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure you don’t miss out on any updates. We can’t wait to hear from you!
How to prepare for a job interview at ClearScore Technology Limited
✨Know Your Numbers
As a Sales Team Manager, you'll need to demonstrate your understanding of sales metrics and KPIs. Brush up on key performance indicators relevant to the role, such as conversion rates and customer satisfaction scores. Be ready to discuss how you've used these metrics to drive performance in your previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about how you can convey your management style during the interview. Prepare examples of how you've successfully led teams, provided coaching, and fostered a positive work environment. Highlight any specific strategies you've implemented to improve team performance.
✨Emphasise Customer-Centricity
Since the job focuses on delivering an exceptional customer journey, be prepared to discuss how you've prioritised customer needs in your past roles. Share specific instances where you've ensured high customer satisfaction and how you’ve embedded a 'Customer First' culture within your team.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, brush up on relevant regulatory requirements and be ready to discuss how you've maintained compliance in previous positions. Think of examples where you've navigated complex regulations while still achieving sales goals, showcasing your ability to balance performance with ethical standards.