QA Reviewer (12months FTC) in Manchester

Location: Manchester

Hybrid: 2 days a week in office, 3 days WFH

Salary: £35K - £40K

We are seeking a talented and motivated Quality Assurance Reviewer to join our highly skilled team. As a Quality Assurance Reviewer, you will be involved in 1st Line assurance within Secured Lending, reviewing our customer interactions and processes, ensuring good customer outcomes are achieved and that our people adhere to internal policies and regulatory requirements.

What you’ll be doing:

• Conduct end to end quality assurance reviews of secured lending applications, including advice, credit assessments, affordability checks, and compliance with FCA regulations to ensure customers have received a good outcome and that all recommendations are suitable, sustainable and affordable.
• Maintain accurate records of completed QA checks and actions required to rectify any issues or risks which may have been identified.
• Prepare detailed reports on quality findings and present them to senior management to reduce risk throughout the business and improve processes to enhance business and customer good outcomes.
• Identify process improvements to drive business efficiencies and enhance customer experience.
• Support the initial and ongoing supervision and sign off for trainee Advisors.
• Always follow FCA regulations and company expectations.
• Support training initiatives to enhance the quality and compliance awareness of team members and build strong relationships with colleagues to assist with their development.
• Assist with call calibration sessions to ensure that quality and compliance are scored accurately and consistently throughout.
• Identify discrepancies, risks, and areas of improvement in lending processes and recommend corrective actions.
• Collaborate with advisors, case managers, management, and other stakeholders to maintain a robust quality framework.
• Stay up to date with industry regulations and best practices, ensuring all processes align with the latest standards.

What we expect from you:

• Proven experience in a Quality Assurance or similar role within the secured lending or financial services sector.
• Strong knowledge of FCA regulations, particularly those relating to secured lending and consumer credit.
• Experience of assessing advice activity and completion of Thematic Reviews.
• Excellent analytical skills with an ability to interpret complex information and identify trends.
• Effective communication and interpersonal skills, with a focus on providing constructive feedback and ability to build rapport with colleagues.
• Highly organised, detail-oriented, and able to manage multiple tasks in a fast-paced environment whilst meeting deadlines.
• Ability to achieve quality targets, whilst maintaining optimum performance levels and high work standards.
• Proficient in Microsoft Office Suite and familiar with quality assurance tools or software.
• Ability to work independently and as part of a team.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities: ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process.

Our Hybrid Model: We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

Inclusion Policy: We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people.