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- Tasks: Conduct research to understand users and improve products using AI tools.
- Company: Join ClearScore, the UK's leading credit score app with a global presence.
- Benefits: Enjoy flexible work, health cover, learning opportunities, and a dog-friendly office.
- Why this job: Make a real impact by shaping user experiences and collaborating across teams.
- Qualifications: 2-3 years in research, strong communication skills, and a curiosity for AI.
- Other info: Be part of a supportive team with excellent career growth and mentorship.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Research & Insight Associate to help build an evidence-rich understanding of our users and translate insight into decisions that improve our products, communications and overall experience. This is a hands-on, mid-junior role. You will support experienced researchers, run well-defined research tasks independently, and develop your skills across both quantitative and qualitative methods. You will work across multiple markets, contribute to our global brand tracking programme, and learn how to use AI to increase the speed, quality and accessibility of insight.
You will partner closely with product managers, designers, marketers and commercial teams — helping shape better decisions grounded in real user understanding.
Who Are You
You are curious, organised and motivated by understanding how people think, behave and make financial decisions. You communicate clearly, collaborate well, and can break down a question into structured research tasks. You take pride in high-quality work, seek feedback early, and are excited to experiment with AI tools that help you learn and work smarter. You are comfortable working across multiple projects, ask thoughtful questions, and bring empathy and humility to everything you do.
What The Role Involves
- Deliver research with excellence: You will support and run elements of qualitative and quantitative projects, contribute to brand tracking, conduct user interviews (with support), draft surveys and discussion guides, analyse behavioural patterns, run desk research, and produce clear, structured insight summaries. You will always have support from senior researchers for complex decisions.
- Use AI to enhance quality, speed and accessibility: You will apply AI tools to improve analysis, synthesis and knowledge retrieval; help maintain our research repository and user video library; and test new AI-led approaches that make insight more accessible across ClearScore.
- Collaborate across missions and markets: You will work closely with Product, Design, Marketing, Commercial and International teams — keeping stakeholders updated, sharing learnings openly, and contributing to a supportive, collaborative research culture.
Skills & Requirements
- 2–3 years of hands-on experience in client side or agency research role
- Experience with quantitative and qualitative research methods
- Experience with brand tracking is a bonus
- Comfortable conducting user interviews (with support), desk research and simple analysis
- Able to run clearly scoped research tasks independently
- Experience drafting questionnaires, interview guides and basic analysis plans
- Experience with survey or research tools (e.g., Qualtrics, dscout) is a plus
- Comfort with Excel, SQL or basic data manipulation
- Curiosity and openness to learning AI tools and approaches
What you will get exposure to
You will work across product discovery, early-stage propositions, market and audience understanding, behavioural and attitudinal analysis, creative and campaign evaluations, and international research. You will also gain hands-on experience with AI-enabled research methods, from assisted analysis to knowledge search to interactive insight tools. Your development will be supported through a personalised learning budget, ClearScore's Learning & Development Hub, Juno Journey, mentoring opportunities, cross-functional exposure, and regular coaching and feedback. You will be part of a small, collaborative team with accessible leaders, frequent guidance and an environment where curiosity is always welcomed.
Why ClearScore?
ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.
Benefits:
- 25 paid holidays and a "duvet day" on your birthday
- Hybrid Work Environment
- Private health and dental cover - including mental health support through Bupa
- Life assurance scheme
- Up to 6% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- No clock-watching culture
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan
Equal Opportunities
ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process.
Our Hybrid Model
We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity. We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration.
We are committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work.
Research & Insights Associate in London employer: ClearScore Technology Limited
Contact Detail:
ClearScore Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Research & Insights Associate in London
✨Tip Number 1
Get to know the company inside out! Research ClearScore's products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions related to research methods and user insights. Use examples from your experience to demonstrate your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Research & Insights Associate in London
Some tips for your application 🫡
Show Your Curiosity: We want to see your curiosity shine through in your application! Share examples of how you've explored user behaviour or tackled research questions. This will show us you're motivated and ready to dive into the role.
Be Clear and Structured: When you write your application, keep it clear and structured. Break down your experiences and skills in a way that aligns with what we’re looking for. This helps us see how you can contribute to our team right away!
Highlight Your Collaboration Skills: Since you'll be working closely with various teams, make sure to highlight any collaborative projects you've been part of. We love seeing how you communicate and work with others to achieve common goals.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ClearScore Technology Limited
✨Know Your Research Methods
Brush up on both qualitative and quantitative research methods before the interview. Be ready to discuss your experience with user interviews, surveys, and data analysis. This will show that you understand the core responsibilities of the role and can hit the ground running.
✨Showcase Your Curiosity
Demonstrate your curiosity about user behaviour and financial decision-making during the interview. Prepare thoughtful questions that reflect your interest in understanding how people think and act. This aligns perfectly with what the company values in a candidate.
✨Familiarise Yourself with AI Tools
Since the role involves using AI to enhance research quality, make sure you’re familiar with any relevant AI tools or methodologies. Mention any experience you have with AI in research, and be open about your eagerness to learn more. This will highlight your adaptability and willingness to innovate.
✨Prepare for Collaboration
The position requires working closely with various teams, so be ready to discuss your collaborative experiences. Share examples of how you've successfully partnered with others in past roles, and emphasise your communication skills. This will show that you can contribute to a supportive and collaborative culture.
