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- Tasks: Own and optimise our global CRM infrastructure using Braze.
- Company: Join ClearScore, the UK's #1 credit score app with a vibrant culture.
- Benefits: Enjoy flexible work, health cover, and generous holiday allowances.
- Why this job: Make a real impact in a fast-growing tech environment.
- Qualifications: Hands-on Braze experience and strong technical skills required.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 60000 - 70000 ÂŁ per year.
Salary banding: £60,000 to £70,000. Must have hands-on Braze experience to be successful. We’re looking for a hands-on CRM Technology Manager (Braze Specialist) to own and optimise our global CRM infrastructure. With migration to Braze largely complete, this role moves into full technical ownership - ensuring our CRM ecosystem is stable, scalable, compliant, and capable of supporting multi-channel growth. You will architect, integrate, monitor, and continuously improve our CRM platform and vendor ecosystem - working closely with CRM, Data Engineering, and Product Engineering teams. This is a deep operator role. You will build, debug, and take root-cause ownership - not just advise.
Reporting & Team Context
You’ll be part of a close-knit Martech team supporting CRM and Performance Marketing capability. Senior CRM Managers will rely on you to unlock Braze’s full potential. Data Engineering partners with you on CRM data models and optimisation. Native and Web Engineering teams work with you to integrate CRM into product and app channels. A Marketing Technology Support Specialist provides 1st-line support; you provide 2nd-line technical expertise and are protected to focus on strategic platform improvements. There is no direct line management, but you will be a technical authority in this space.
Key Responsibilities
- Platform Ownership
- Act as the technical owner of Braze and the wider CRM vendor ecosystem (Braze, SparkPost/ESP, Branch, Validity, Hightouch, Databricks).
- Ensure the platform is stable, scalable, and architected for long-term growth.
- Define and maintain scalable event taxonomies, naming conventions, and governance standards.
- Build and maintain documentation, integration specs, and playbooks that scale globally.
- Ensure strong deliverability practices across email and push (SPF, DKIM, DMARC, IP warming, token management, throttling).
- Identify and mitigate systemic CRM platform risks before they impact commercial performance.
- Provide second-line escalation support for complex CRM technical issues.
- Data & Integration Architecture
- Partner with Data Engineering to define and optimise the CRM data model.
- Validate and debug data flows end-to-end (app → warehouse → Braze → campaign output).
- Define and maintain clear data contracts between Engineering and CRM.
- Oversee SDK integrations and API-triggered messaging across web and native app environments.
- Ensure identity resolution, consent handling, and schema alignment are robust and future-proof.
- Advanced Braze Build & Optimisation
- Design and optimise complex Canvas journeys across markets.
- Build scalable, reusable HTML/CSS/Liquid templates.
- Leverage advanced Braze capabilities including Webhooks, Connected Content, Catalogs, API-triggered campaigns, and personalisation logic.
- Champion best practice segmentation, targeting, and performance optimisation.
- Support experimentation frameworks in partnership with CRM and Data.
- Channel Expansion
- Architect and operationalise new CRM channels (e.g. WhatsApp, SMS, in-app) end-to-end, including consent model design, SDK/API integration, event schema definition, and performance measurement frameworks.
- Scope architecture, integration requirements, consent models, and testing frameworks.
- Build playbooks to ensure repeatable, high-quality rollout across markets.
- Martech Roadmap & Capability Growth
- Identify opportunities to improve our Martech ecosystem and platform usage.
- Evaluate new Braze features and emerging capabilities pragmatically.
- Contribute to shaping a best-in-breed Martech stack that supports CRM and Performance Marketing teams.
Success in the First 6 Months
- Finalise and stabilise the UK migration to Braze.
- Expand CRM beyond predominantly email and push into at least one new channel (e.g. WhatsApp, SMS, in-app), with strong architecture and governance.
- Improve platform reliability, documentation, and QA standards.
- Help demonstrate clear ROI from improved Braze utilisation.
- Build trust with Senior CRM Managers as the go-to technical expert.
- Establish a clear view of “what next” in Martech capability.
Skills & Experience
Essential
- Deep, hands-on experience administering Braze (or comparable CEP), including advanced Canvas builds and complex Liquid logic.
- Strong technical capability across SDKs, APIs, SQL, data modelling, and ETL pipelines.
- Experience debugging data issues end-to-end across product, warehouse, and CRM platforms.
- Experience defining and maintaining scalable event taxonomies and CRM data schemas.
- Hands-on experience integrating CRM into native app and web environments, including push (APNs/FCM) and in-app messaging.
- Experience launching or operationalising new CRM channels (SMS, WhatsApp, in-app).
- Strong understanding of email and push deliverability best practice.
- Ability to build scalable, reusable templates using HTML, CSS, and Liquid.
- Experience implementing governance, QA frameworks, and permission models within CRM platforms.
- Comfortable working cross-functionally with CRM, Data Engineering, and Product Engineering.
- Strong documentation and communication skills.
- Experience working in regulated or PII-heavy environments.
Desirable
- Experience completing or stabilising a multi-market CRM platform migration.
- Familiarity with warehouse-native CRM setups (e.g. Databricks + Reverse ETL tools).
- Exposure to AI-enabled marketing capabilities.
- Experience working in global or multi-market environments.
- Fintech or regulated industry experience.
Why ClearScore?
ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions. Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.
Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don’t micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.
If you feel like this could be the place for you, apply and our Talent team will be happy to share more.
Benefits:
- 25 paid holidays and a “duvet day” on your birthday
- Hybrid Work Environment
- Private health and dental cover - including mental health support through Bupa GP office visits
- Life assurance scheme
- Up to 6% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- No clock-watching culture
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan
Equal Opportunities
ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
Our Hybrid Model
We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.
Levels 1-5: Minimum 2 days per week in-office
Level 6 and above: Minimum 3 days per week in-office
CRM Technology Manager (Braze Specialist) (Hiring Immediately) in London employer: ClearScore Technology Limited
Contact Detail:
ClearScore Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Technology Manager (Braze Specialist) (Hiring Immediately) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM and marketing tech space. Attend industry events or webinars where you can meet potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your hands-on experience with Braze and other relevant technologies. This is your chance to demonstrate your technical prowess and make a lasting impression.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios and technical challenges. Be ready to discuss how you've tackled complex issues in the past, especially those related to data integration and platform optimisation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at ClearScore. Don’t miss out on this opportunity!
We think you need these skills to ace CRM Technology Manager (Braze Specialist) (Hiring Immediately) in London
Some tips for your application 🫡
Show Off Your Braze Skills: Make sure to highlight your hands-on experience with Braze in your application. We want to see how you've used it to optimise CRM systems and what cool things you've built with it!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for key achievements and make it easy for us to see your relevant experience at a glance.
Tailor Your Application: Don’t just send a generic application! Tailor it to the role by mentioning specific responsibilities from the job description that you’ve tackled in previous roles. Show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ClearScore Technology Limited
✨Show Off Your Braze Skills
Make sure to highlight your hands-on experience with Braze during the interview. Be ready to discuss specific projects where you’ve optimised CRM platforms, built complex Canvas journeys, or integrated new channels like SMS or WhatsApp. This is your chance to demonstrate your technical expertise and how it aligns with their needs.
✨Know Your Data Inside Out
Since this role involves a lot of data architecture and integration, brush up on your knowledge of data models, ETL pipelines, and debugging data flows. Prepare examples of how you've tackled data issues in the past and how you ensured data integrity across platforms. This will show that you can handle the technical challenges they face.
✨Be a Problem Solver
This position requires root-cause ownership, so come prepared with examples of how you've identified and mitigated systemic risks in previous roles. Think about times when you’ve had to troubleshoot complex CRM issues and how you approached those challenges. They’ll want to see your analytical skills in action!
✨Demonstrate Cross-Functional Collaboration
Since you'll be working closely with various teams like Data Engineering and Product Engineering, be ready to discuss your experience collaborating across departments. Share specific instances where your communication and teamwork led to successful project outcomes. This will show that you’re not just a tech whiz but also a team player.