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- Tasks: Engage with customers, evaluate applications, and provide tailored loan solutions.
- Company: Join ClearScore Group, a market leader in financial well-being.
- Benefits: Enjoy hybrid work, 25 holidays, private health cover, and free snacks.
- Why this job: Be part of a passionate team focused on user success and innovation.
- Qualifications: Sales experience preferred; strong communication and organisational skills required.
- Other info: Flexible hybrid model with dedicated in-office days for collaboration.
The predicted salary is between 28000 - 40000 £ per year.
Customer Solutions Expert
- Location: Manchester
- Hybrid: 3 days in the office and 2 days from home
- Salary: An OTE of £35k – £40k (basic salary of up to £28k + bonus)
Big things are happening here. With the recent acquisition of Aro by the ClearScore Group, we\’re entering a new phase of exciting growth, and you could be a key part of it.
We\’re looking for a Customer Solutions Expert to join our highly skilled, close-knit Solutions Hub team based out of our Manchester office. You\’ll be part of a business that\’s passionate about putting users first, helping everyone, no matter what their circumstances, achieve greater financial well-being.
This is a real opportunity to join a market-leading financial platform backed by ClearScore\’s global success and long-term growth plans. You\’ll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future
What You\’ll Be Doing:
- Engage with a portfolio of fully qualified leads generated through our online unsecured lending journey.
- Evaluate customer applications and offer tailored recommendations that align with the needs of each individual customer.
- Provide expert guidance on unsecured loan options using our innovative, proprietary technology.
- Build and nurture customer relationships by understanding their financial goals and offering personalised loan solutions.
- Achieve or exceed sales targets and KPIs, while delivering exceptional customer service.
- Collaborate with our outstanding advisory team to support customers through their application process.
- Contribute to our ongoing innovation by sharing ideas to enhance the customer journey and helping to bring those improvements to life.
What We\’re Looking For:
- Sales experience, ideally within financial services. Familiarity with unsecured loans is a plus but not essential.
- A results-oriented attitude with a focus on achieving customer-centric outcomes and contributing to business success.
- Commitment to delivering a standout customer experience that exceeds expectations and builds loyalty.
- Strong organisational skills to manage multiple customer interactions in a fast-paced environment.
- Excellent communication and relationship-building abilities.
- A keen eye for detail, with strong analytical and problem-solving skills.
- Flexibility to work in shifts, adapting to the changing needs of our customers.
Our perks:
- An OTE of £35k – £40k (basic salary of up to £28k + bonus)
- 25 paid holidays and a \”duvet day\” on your birthday
- Hybrid Work Environment
- Private health and dental cover – including mental health support through Bupa
- GP office visits
- Life assurance scheme
- Up to 6% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan
Equal Opportunities
ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
Our Hybrid Model
We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.
Levels 1-5: Minimum 2 days per week in-office
Level 6 and above: Minimum 3 days per week in-office
We believe this structure offers the best of both worlds – the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.
What This Means for You:
Flexibility to manage your work and life
Dedicated in-office days for team building and collaborative projects
Office facilities (with plants!) designed for productive interactions
Clear expectations and support for maintaining our hybrid schedule
We\’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!
Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.
Inclusion Policy
We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at Policy
We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at
Customer Solutions Expert employer: ClearScore Technology Limited
Contact Detail:
ClearScore Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Expert
✨Tip Number 1
Familiarise yourself with the financial services industry, particularly unsecured loans. Understanding the products and services offered will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for real customer interactions, allowing you to build rapport and provide tailored solutions, which is crucial for a Customer Solutions Expert.
✨Tip Number 3
Network with professionals in the financial services sector. Attend industry events or join online forums to connect with others who can share insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 4
Showcase your results-oriented attitude by preparing examples of how you've achieved sales targets or improved customer satisfaction in previous roles. This will highlight your commitment to delivering exceptional customer experiences.
We think you need these skills to ace Customer Solutions Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, particularly in financial services. Emphasise any familiarity with unsecured loans and showcase your results-oriented attitude.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can contribute to the company's mission of enhancing financial well-being. Mention specific examples of how you've exceeded sales targets or improved customer experiences in previous roles.
Highlight Key Skills: Focus on skills that align with the job description, such as strong communication, relationship-building abilities, and analytical skills. Provide examples of how you've successfully managed multiple customer interactions in fast-paced environments.
Show Enthusiasm for Innovation: Demonstrate your willingness to contribute to ongoing innovation by sharing ideas on how to enhance the customer journey. This shows that you're not just looking for a job, but are genuinely interested in being part of the company's growth.
How to prepare for a job interview at ClearScore Technology Limited
✨Know Your Customer Solutions
Familiarise yourself with the types of unsecured loans and financial products that the company offers. Be prepared to discuss how you would evaluate customer applications and provide tailored recommendations based on their needs.
✨Demonstrate Sales Experience
Highlight your previous sales experience, especially in financial services. Share specific examples of how you've achieved or exceeded sales targets while maintaining exceptional customer service.
✨Showcase Communication Skills
Prepare to demonstrate your excellent communication and relationship-building abilities. Think of scenarios where you've successfully engaged with customers and how you can apply those skills in this role.
✨Emphasise Adaptability
Discuss your flexibility and ability to manage multiple customer interactions in a fast-paced environment. Provide examples of how you've adapted to changing circumstances in previous roles.