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- Tasks: Engage with customers, evaluate applications, and provide tailored loan solutions.
- Company: Join ClearScore Group, a market leader in financial services with exciting growth ahead.
- Benefits: OTE of ÂŁ35k-ÂŁ40k, 25 holidays, private health cover, and flexible hybrid work.
- Other info: Dynamic hybrid model fostering innovation and collaboration in a supportive environment.
- Why this job: Be part of a passionate team helping others achieve financial well-being.
- Qualifications: Sales experience preferred; strong communication and organisational skills are essential.
The predicted salary is between 35000 - 40000 ÂŁ per year.
Hybrid: 3 days in the office and 2 days from home
Salary: An OTE of ÂŁ35k - ÂŁ40k (basic salary of up to ÂŁ28k + bonus)
Big things are happening here. With the recent acquisition of Aro by the ClearScore Group, we're entering a new phase of exciting growth, and you could be a key part of it. We're looking for a Customer Solutions Expert to join our highly skilled, close-knit Solutions Hub team based out of our Manchester office. You’ll be part of a business that's passionate about putting users first, helping everyone, no matter what their circumstances, achieve greater financial well-being. This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.
What You’ll Be Doing
- Engage with a portfolio of fully qualified leads generated through our online unsecured lending journey.
- Evaluate customer applications and offer tailored recommendations that align with the needs of each individual customer.
- Provide expert guidance on unsecured loan options using our innovative, proprietary technology.
- Build and nurture customer relationships by understanding their financial goals and offering personalised loan solutions.
- Achieve or exceed sales targets and KPIs, while delivering exceptional customer service.
- Collaborate with our outstanding advisory team to support customers through their application process.
- Contribute to our ongoing innovation by sharing ideas to enhance the customer journey and helping to bring those improvements to life.
What We’re Looking For
- Sales experience, ideally within financial services.
- Familiarity with unsecured loans is a plus but not essential.
- A results-oriented attitude with a focus on achieving customer-centric outcomes and contributing to business success.
- Commitment to delivering a standout customer experience that exceeds expectations and builds loyalty.
- Strong organisational skills to manage multiple customer interactions in a fast-paced environment.
- Excellent communication and relationship-building abilities.
- A keen eye for detail, with strong analytical and problem-solving skills.
- Flexibility to work in shifts, adapting to the changing needs of our customers.
Benefits
- 25 paid holidays and a “duvet day” on your birthday
- Private health and dental cover - including mental health support through Bupa GP office visits
- Up to 6% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan
Our Hybrid Model
We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity. Level 6 and above: Minimum 3 days per week in-office. We believe this structure offers the best of both worlds – the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/mentorship opportunities.
What This Means for You
- Flexibility to manage your work and life
- Dedicated in-office days for team building and collaborative projects
- Office facilities (with plants!) designed for productive interactions
- Clear expectations and support for maintaining our hybrid schedule
We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work! Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.
Inclusion Policy
ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs. We are always looking for talented individuals to join ClearScore. We celebrate diversity and are committed to creating an inclusive environment for our people.
Customer Solutions Expert employer: ClearScore Technology Limited
Contact Detail:
ClearScore Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Expert
✨Tip Number 1
Get to know the company inside out! Research ClearScore and its recent acquisition of Aro. Understanding their mission and values will help you connect with the team during interviews.
✨Tip Number 2
Practice your pitch! Be ready to explain how your sales experience aligns with the role of a Customer Solutions Expert. Highlight your customer-centric approach and how you can contribute to their growth.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Customer Solutions Expert
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can contribute to our mission of improving financial well-being for everyone!
Tailor Your Experience: Make sure to highlight any relevant sales experience, especially in financial services. We love seeing how your background aligns with the role of a Customer Solutions Expert and how you can bring value to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. This helps us see how you fit into our close-knit Solutions Hub team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at ClearScore Technology Limited
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of unsecured loans and the financial services industry. Brush up on common terms and concepts so you can speak confidently about how you can help customers achieve their financial goals.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience and how it relates to the role of a Customer Solutions Expert. Think of specific examples where you exceeded targets or provided exceptional customer service, as this will demonstrate your results-oriented attitude.
✨Emphasise Relationship Building
This role is all about nurturing customer relationships. Be ready to share how you've successfully built rapport with clients in the past. Highlight your communication skills and any strategies you've used to understand and meet customer needs.
✨Be Ready for a Dynamic Environment
Since the job involves working in a hybrid model, be prepared to discuss how you manage your time and stay organised in a fast-paced setting. Share examples of how you've adapted to changing circumstances and maintained productivity while working remotely.