Product Manager - AI Products in London

About Us: ClearRoute is an engineering consultancy bridging Quality Engineering, Cloud Platforms and Developer Experience. We help enterprises reliably bring high-impact digital products to market faster, cheaper, and safer, working with technology leaders facing complex business challenges. We take as much pride in our people, culture and work-life balance as we do in making better software. We’re not just making better software. We’re making the making of software better. Collaborative, entrepreneurial and dedicated to problem solving, we bring the step change our customers need to sustain innovation. Our values challenge us to do the best we can for ClearRoute, our customers and most importantly our team. This is an opportunity for you to build the organisation from the ground up, use your voice to drive change and help transform organisations and problem domains.

Role: We're looking for a Product Manager who thrives at the intersection of business process and applied AI. You'll work directly with our clients and stakeholders to understand how work actually gets done today; the workflows, handoffs, bottlenecks, and decision points and translate that understanding into AI-powered products that measurably improve how our clients' business operates. This isn't bolting a chatbot onto an existing process, we need someone who can sit with an operations team, map the real workflow (including the messy exceptions), identify where AI genuinely creates leverage vs. where it doesn't, and then own the product from opportunity discovery through to a shipped, adopted solution. You'll have ownership of products that touch how people actually work, not just internal tooling or greenfield experiments. You'll work alongside engineers and applied AI specialists who care about building things that hold up in production, not demos. And you'll be doing this across a portfolio of real business processes, which means constant variety and a fast-growing skill set at the leading edge of applied AI.

Key Responsibilities:

• Discover and map business processes. Run workshops, shadow teams, and analyze operational data to build an accurate picture of how a process works today.
• Identify AI-suited opportunities. Distinguish between processes that genuinely benefit from AI (ambiguity, judgment, unstructured data, pattern recognition at scale) and those better served by simple automation or process redesign alone.
• Define the product vision and roadmap. Translate process insight into a prioritized roadmap for AI-powered tools; copilots, agents, decision-support systems, workflow automation, with clear success metrics tied to business outcomes (cycle time, error rate, cost-to-serve, employee time saved).
• Write clear, buildable specs. Produce PRDs, user stories, and acceptance criteria that engineering and applied AI/ML teams can execute against, including where model behavior is probabilistic rather than deterministic.
• Partner closely with engineering, design, and applied AI/ML teams to scope feasibility, define evaluation criteria for model performance, and manage trade-offs between accuracy, latency, cost, and user trust.
• Own the human side of adoption. Design for how the AI product fits into a person's actual workflow, not just the model, but the review steps, escalation paths, and trust‑building UX that determine whether it gets used.
• Measure and iterate. Set up feedback loops and instrumentation to track whether the product is actually changing the process outcomes it was built for, and iterate based on real usage.
• Communicate with stakeholders at every level, from the people doing the work day-to-day to executive sponsors who need to see ROI.

Required Experience:

• 4+ years of product management experience, with at least 1–2 years working directly on AI/ML-powered products (not just "using AI tools", experience shipping products with AI/ML at their core).
• Demonstrated experience mapping and redesigning business processes (e.g., through business analysis, process consulting, ops roles, or similar), you're comfortable with tools like process maps, value stream mapping, or service blueprints.
• Ability to have a technically credible conversation with engineers about model capabilities, limitations, evaluation, and failure modes, without needing to build the models yourself.
• Strong stakeholder management skills, you can run a workshop with frontline staff in the morning and present a business case to leadership in the afternoon.
• A track record of shipping products that were actually adopted, not just launched.

Desirable Experience:

• Experience in a professional services or consulting environment, working across multiple client domains.
• Familiarity with LLM-based product patterns (agents, RAG, copilots) and their practical limitations in production.
• Background in operations, business analysis, or process improvement (Lean/Six Sigma exposure is a plus).
• Experience setting up evaluation frameworks or human-in-the-loop review processes for AI outputs.

Working at ClearRoute: We have grown from six founders to 180+ people across five countries in three years, and what sets us apart isn't the pace, it's how we grow. Real flexibility, in practice. We trust you to perform at your best and still have a life outside of work, with genuine hybrid working, a home office budget, an open feedback culture where your voice shapes decisions, and time off when life needs it (birthday included). When ClearRoute wins, you win. We offer profit share so success is shared, meaningful recognition for great work, and benefits that look after you and your family, including private healthcare, competitive salary benchmarking, and a confidential employee assistance program covering counselling, mental health support, and financial wellbeing. A community you'll genuinely want to be part of. Interest based communities like running and book clubs, Women in Tech group, monthly socials, and cross regional events bring people together across the company. An inclusive, collaborative culture where you don't need to conform to succeed, where people support one another and feel comfortable being themselves. Where meaningful work meets real growth. You will tackle complex, real world problems at the forefront of platform engineering, AI, security, and scalable systems. Your growth is supported by learning budgets, Udemy access, a clear career framework, internal mobility, and thought leadership opportunities that take your impact beyond ClearRoute. At ClearRoute, we believe diverse perspectives lead to better outcomes, and inclusion creates the conditions for everyone to thrive. We are proud to have built a family friendly working environment and have many employees who have caring responsibilities alongside work. We welcome applications from people who require flexibility and will be happy to discuss needs on an individual basis. We are committed to fostering a culture where all team members feel respected, supported, and empowered to do their best work. We celebrate individuality and our differences and understand that some differences may mean that you require changes made to the interview process. We are happy to cater to your needs to make the interview accessible, if this is something you require please let us know by emailing us at