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- Tasks: Manage customer disputes and liaise with the Financial Ombudsman Service.
- Company: Global tech firm in Manchester with a focus on inclusivity.
- Benefits: Remote work flexibility and a supportive team environment.
- Why this job: Make a difference by resolving disputes and ensuring fair outcomes.
- Qualifications: Strong background in complaint handling and excellent communication skills.
- Other info: Join a dynamic team dedicated to customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
A global technology firm in Manchester is seeking a Dispute Resolution Specialist to manage customer disputes and liaise with the Financial Ombudsman Service. The ideal candidate will have a strong background in complaint handling and customer service, along with excellent communication and problem-solving skills. This role can be performed remotely, allowing flexibility while ensuring timely and fair outcomes are achieved. Join a team dedicated to fostering an inclusive and supportive work environment.
Remote Disputes Resolution Specialist (FOS/FCA) in Manchester employer: Clearpay (Afterpay)
Contact Detail:
Clearpay (Afterpay) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Disputes Resolution Specialist (FOS/FCA) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for virtual interviews by setting up a professional backdrop and testing your tech. We want you to shine, so practice common questions related to dispute resolution and customer service to show off your skills!
✨Tip Number 3
Showcase your problem-solving prowess! During interviews, share specific examples of how you've successfully handled disputes in the past. This will demonstrate your expertise and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote Disputes Resolution Specialist (FOS/FCA) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaint handling and customer service. We want to see how your skills align with the role of a Dispute Resolution Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about dispute resolution and how your problem-solving skills can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Communication Skills: Since this role involves liaising with the Financial Ombudsman Service, it’s crucial to demonstrate your excellent communication skills. Whether it’s in your CV or cover letter, make sure to highlight instances where you’ve effectively resolved disputes or communicated complex information.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Clearpay (Afterpay)
✨Know Your Stuff
Make sure you brush up on your knowledge of dispute resolution processes and the role of the Financial Ombudsman Service. Familiarise yourself with common customer complaints and how to handle them effectively, as this will show your expertise and readiness for the role.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you successfully resolved disputes or handled difficult customers, highlighting your problem-solving skills.
✨Emphasise Flexibility and Team Spirit
As the position is remote, demonstrate your ability to work independently while also being a team player. Share instances where you collaborated with others to achieve fair outcomes, showcasing your commitment to an inclusive and supportive work environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the company and the role. You might want to ask about their approach to customer service or how they foster inclusivity within the team.