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- Tasks: Manage and resolve customer disputes while investigating complex complaints.
- Company: Dynamic financial technology company with a focus on inclusivity.
- Benefits: Fully remote work, competitive salary, and a supportive team environment.
- Why this job: Join a team that values diverse perspectives and makes a real difference in customer satisfaction.
- Qualifications: Expertise in FOS Complaints Handling and strong problem-solving skills.
- Other info: Great opportunity for career growth in a fast-paced industry.
The predicted salary is between 30000 - 40000 £ per year.
A financial technology company based in the UK is seeking a Dispute Resolution Specialist to manage and resolve customer disputes. The role requires expertise in FOS Complaints Handling and strong problem-solving abilities.
Responsibilities include:
- Investigating complex complaints
- Maintaining records
- Providing support to the Customer Service team
This is a fully remote position, fostering an inclusive work environment where diverse perspectives are valued. Ideal candidates will have excellent communication skills and a customer-focused approach.
Remote Dispute Resolution Specialist (FOS/FCA) in Manchester employer: Clearpay (Afterpay)
Contact Detail:
Clearpay (Afterpay) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Dispute Resolution Specialist (FOS/FCA) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the financial technology sector, especially those who work in dispute resolution. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for virtual interviews by practising your responses to common questions. Focus on showcasing your problem-solving skills and experience with FOS complaints handling. We want you to shine!
✨Tip Number 3
Showcase your customer-focused approach during interviews. Share specific examples of how you've resolved disputes in the past. This will demonstrate your expertise and commitment to excellent service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Dispute Resolution Specialist (FOS/FCA) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with FOS Complaints Handling and showcases your problem-solving skills. We want to see how your background aligns with the role, so don’t be shy about tailoring it to fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about dispute resolution and how your customer-focused approach can benefit us. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of interaction, make sure your written application reflects your excellent communication skills. Clear, concise, and professional language will go a long way in making a great impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Clearpay (Afterpay)
✨Know Your FOS Complaints Inside Out
Make sure you brush up on the Financial Ombudsman Service (FOS) complaints handling process. Familiarise yourself with common types of disputes and how they are resolved. This will show your potential employer that you have the expertise they’re looking for.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved complex complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your strong problem-solving abilities in a clear and concise way.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable. Remember, it’s not just about what you say, but how you say it!
✨Embrace Inclusivity and Diversity
Research the company’s values around inclusivity and diversity. Be ready to discuss how you can contribute to fostering an inclusive work environment. Showing that you value diverse perspectives will resonate well with the interviewers.