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- Tasks: Manage relationships with top merchants and drive their success using Clearpay.
- Company: Join a rapidly growing global business on a mission to revolutionise payments.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that empowers brands and customers alike.
- Qualifications: 2-3 years in sales or account management with strong relationship skills.
- Other info: Inclusive workplace focused on equal opportunity and career development.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Relationship Manager, Clearpay role at Clearpay. From an Australian-born company to a rapidly growing global business, we are on a mission to be the world’s most loved way to pay. We love connecting our customers with brands they love and empowering them to spend responsibly. It’s a fast-paced business where world-class talent builds our future success.
The Relationship Management team works with the largest Clearpay merchants to grow their business using the power of Clearpay. This team of relationship managers partners with product, sales and marketing teams to understand the challenges and opportunities for our merchants and meet their needs with the Clearpay product.
We are looking for a UK Relationship Manager to manage some of Clearpay's most valuable merchant relationships. Reporting into the Head of Relationship Management, you will work to better understand the unique challenges and opportunities for relationship management in the UK and help promote long-term success for existing merchants with Clearpay. This role can be remote.
You Will:
- Grow and retain a multi-million GPV portfolio of UK merchants and lead the development and analysis of portfolio performance.
- Understand merchant needs, and local market trends, to ensure Relationship Management is delivering remarkable solutions to our merchants.
- Cross-sell and upsell products and features through discovery, education and product onboarding support.
- Use Clearpay's value propositions to negotiate renewals and execute our multi-year account plans with strategic partners.
- Deliver a tiered engagement contact strategy at scale to drive merchant usage, satisfaction, and revenue growth.
- Work with our Sales, Support and Product teams to help uncover and surface product insights. Champion Merchant advocacy within Afterpay, promoting collaboration across Sales, Marketing, Product, Legal, Risk, and Operations to ensure our product continues to evolve and exceed expectations.
- Collaborate with the Relationship Management team globally by sharing merchant insights, recommendations, operational needs and growth opportunities.
You Have:
- 2–3+ years' experience growing partners in a client-facing Sales, Account Management, or Customer Success role.
- Proven relationship management skills with the ability to influence across all partners to manage a portfolio to achieve OKRs.
- Experience discovering and closing sales opportunities and building client relationships.
- Experience exceeding revenue goals.
- Interest in business operations and strategy.
- Strategic thinking with the ability to connect day-to-day execution to long-term vision and plans that increase sustainable growth.
- Experience advocating for your own needs and communicating proactively.
- Passion and knowledge about e-commerce and payment solutions.
- Experience with Salesforce or other CRM tools.
- ABA/BS or relevant experience.
We are working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal-opportunity employer. We evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Relationship Manager, Clearpay in London employer: Clearpay (Afterpay)
Contact Detail:
Clearpay (Afterpay) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager, Clearpay in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Clearpay. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Clearpay's values and recent developments. Show us you’re not just another candidate; demonstrate your passion for e-commerce and how you can contribute to our mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the role of Relationship Manager. We want to hear about your successes in growing client relationships and how you can bring that to Clearpay.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Clearpay family.
We think you need these skills to ace Relationship Manager, Clearpay in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Relationship Manager role. Highlight your experience in client-facing roles and any specific achievements that relate to growing partnerships or managing accounts. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about e-commerce and payment solutions. Share specific examples of how you've influenced partners and achieved results in previous roles. We love a good story!
Showcase Your Strategic Thinking: In your application, demonstrate your strategic thinking skills. Talk about how you've connected day-to-day tasks with long-term goals in past positions. We’re looking for someone who can think ahead and drive sustainable growth for our merchants.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at Clearpay (Afterpay)
✨Know Your Merchants
Before the interview, research Clearpay's key merchants and their unique challenges. Understanding their needs will help you demonstrate how you can provide tailored solutions and build strong relationships.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've successfully grown client relationships in previous roles. Highlight your experience with cross-selling and upselling, as this is crucial for the Relationship Manager position.
✨Understand the Market Trends
Familiarise yourself with current e-commerce and payment solution trends in the UK. Being able to discuss these insights will show that you're proactive and ready to tackle the challenges faced by merchants.
✨Communicate Your Strategic Vision
Be ready to articulate how you connect day-to-day tasks with long-term goals. This role requires strategic thinking, so share your vision on how to drive sustainable growth for Clearpay's merchant portfolio.
