Enterprise Account Manager, Clearpay in London

From an Australian-born company to a rapidly growing global business, we are on a mission to be the world’s most loved way to pay. We love connecting our customers with brands they love and empowering them to spend their money and buy what they want in a responsible way. We are grounded in reality and work together to achieve the extraordinary.

The Role

As Clearpay continues to scale, our Relationship Management team plays an increasingly critical role in driving sustainable growth across our largest and most strategic merchants. We are seeking a senior, highly commercial relationship manager to own and grow a portfolio of key enterprise merchants in the UK, spanning both new and existing partnerships. This role will be instrumental in shaping Clearpay’s enterprise engagement strategy, acting as a trusted advisor to senior merchant stakeholders and a key voice internally to influence product, commercial, and operational outcomes. This role reports to the Head of Relationship Management and can be based remotely in the UK.

You Will

• Own and grow long-term, strategic enterprise partnerships that deliver material value for Merchants, Customers, and Clearpay, with accountability across topline growth, profitability, and unit economics.
• Define and execute bespoke growth strategies for enterprise merchants, driving increased adoption, performance, and revenue across existing contracts and newly launched partnerships.
• Lead complex Merchant 'Go Lives' and expansions, acting as the senior point of coordination across Sales, Marketing, Product, Legal, Risk, and Operations to ensure successful delivery.
• Build trusted relationships with senior merchant stakeholders, positioning Clearpay as a strategic partner and advisor rather than a transactional provider.
• Shape, evolve, and champion Clearpay’s enterprise Merchant Value Proposition across the full lifecycle, ensuring world-class engagement and long-term retention.
• Identify strategic opportunities, risks, and market insights from enterprise merchants, feeding these into senior leadership to inform product roadmap, commercial strategy, and operational improvements.
• Drive best practices and scalable improvements across the relationship management function, mentoring junior team members and contributing to capability uplift across the wider team.

You Have

• 5+ years experience managing and growing enterprise-level merchants within e-commerce, payments, fintech, or retail environments.
• Proven track record of owning complex, high-value client relationships with accountability for commercial outcomes.
• Experience operating in a high-growth or rapidly scaling technology business.
• Strong commercial acumen, with the ability to balance revenue growth, customer outcomes, and profitability.
• Confidence engaging with senior and C-suite merchant stakeholders, influencing decision-making and navigating complex organisations.
• Demonstrated ability to lead cross-functional initiatives and drive outcomes without direct authority.
• Excellent written and verbal communication skills, with the ability to clearly articulate strategy and value.
• Highly organised, able to manage multiple enterprise accounts and initiatives simultaneously.
• A proactive, self-driven leader with a strong sense of ownership and accountability.
• Passion for building exceptional, long-term customer partnerships and raising the bar for enterprise relationship management.

We are working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.

Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offerings.