Our client a technology business is looking for a Technical Support Engineer to join its growing team. This Technical Support Engineer role offers the opportunity to provide first line support across a range of software solutions while developing technical expertise through ongoing training. The successful Technical Support Engineer will work closely with customers, delivering a high standard of service and helping to resolve a wide variety of technical issues.
Based in Thame, Oxfordshire.
Duties:
- Provide first line telephone and remote technical support to customers.
- Log, manage and update support cases accurately within the CRM system.
- Investigate technical issues and escalat unresolved cases when required.
- Keep customers informed with clear and professional communication throughout the support process.
- Work closely with technical and sales colleagues to deliver excellent customer service.
- Create technical content such as blogs and videos on common support topics.
- Deliver software demonstrations and assist with technical presale activities when needed.
- Maintain relevant software certifications and technical knowledge.
Experience:
- IT related education, training or previous technical support experience.
- Strong interest in software, technology and IT systems.
- Good working knowledge of Microsoft Office applications.
- Clear written and verbal communication skills.
- Strong organisational and time management skills.
- Ability to work independently and as part of a team.
- Confidence presenting solutions and ideas to customers.
- Experience with CAD software, manufacturing, engineering or architectural sectors would be advantageous.
- Knowledge of social media and digital marketing would be beneficial.
This Technical Support Engineer position offers full training, a salary dependant on experience, 25 days holiday, additional holiday incentives, pension contributions, death in service cover and a cycle to work scheme. If you are a customer focused Technical Support Engineer with a passion for technology.
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Technical Support Engineer in Thame employer: Clearly Jobs Ltd.
Clearly Jobs Ltd. offers an exceptional work environment for the CRM Campaign Automation Lead role, providing a unique opportunity to shape luxury brand communications in a dynamic and innovative setting. Located in Gaydon, employees benefit from a collaborative culture that fosters creativity and professional growth, alongside competitive pay and the chance to work on high-impact projects until August 2027.
