CRM and Systems Coordinator in Chatham

Do you love working in an office, primarily dealing with CRMs and Business Systems along with other admin duties, but feel frustrated because your current role feels like a dead-end, and you’re not being recognised or appreciated for your time, effort and skills? Do you have good CRM experience at back-end level, a keen appetite for learning new systems quickly, and a proven ability to work on your own initiative? Are you great at multi-tasking and prioritising, love being part of a team, and do you pride yourself on attention to detail and accuracy? If you have the above qualities and experience, this could be the job for you!

Our client is a fast-scaling HVAC group based in Chatham, Kent, operating four entities. They carry out Air Conditioning Installations, primarily in residential and light commercial properties within the M25 and home counties. They are currently looking for a systems-minded individual to take ownership of their Zoho CRM and MRP Easy manufacturing system, ensuring data integrity across both platforms as they scale.

Onboarding Support

The successful candidate will receive a structured handover from their current marketing team, covering the full Zoho workflow stack, and dedicated MRP Easy training from an external specialist. You will not be expected to arrive knowing either system; you will be expected to own them quickly.

What You WON’T Be

• Someone who needs heavy management to stay productive.
• A pure helpdesk or front-end CRM user.
• Someone who treats system administration as a static maintenance task.

Hours and Salary

Monday to Friday; 8:30am to 4:30pm Full Time; Office-based £28K to £38K depending on experience.

Benefits Our Client Offers

• Career growth opportunities; this role will expand as the business scales.
• World-Class training.
• Team events.

Duties and Responsibilities

• Day-to-day administration and development of Zoho CRM across all group entities.
• Owning data integrity and process discipline within MRP Easy.
• Working with their marketing team to develop and expand CRM workflows and integrations.
• Supporting the onboarding of new system users and maintaining process documentation.
• Collaborating with the Office Manager on day-to-day operational priorities.

Results Expected

• Zoho CRM is maintained in a clean, accurate state across all group entities within 90 days of start.
• MRP Easy data integrity measurably improved within six months, with documented input processes in place.
• CRM workflows and automations developed in collaboration with the marketing team, reducing manual handling across the group.
• System documentation is maintained and kept current as the business scales.

I Will Meet These Standards

• Data entered accurately and consistently, first time, every time.
• System issues flagged and resolved proactively, not reactively.
• All workflow changes documented before implementation.

Knowledge, Skills and Abilities

• Proven experience administering a CRM platform at back-end level; Zoho experience preferred but not essential.
• Understanding of Zapier and system automations.
• Demonstrable understanding of workflow logic, automations, and system integrations.
• Process-driven with high attention to detail.
• Comfortable working across multiple business entities with different operational profiles.
• Curious and self-directed; this role will grow as the business grows.

Experience Needed

• Minimum two years in a CRM administration or systems coordination role.
• Demonstrable experience building or managing backend workflows and automations.
• Experience working within a multi-entity or complex operational environment preferred.

Other Special Requirements

• Ability to commute to ME4 5AU.
• Must be eligible to work in the UK.