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- Tasks: Support customers with travel insurance queries and manage emergencies effectively.
- Company: Join an award-winning global insurance company with a vibrant, inclusive culture.
- Benefits: Enjoy 25-30 days holiday, healthcare, life insurance, and flexible working options.
- Why this job: Great progression opportunities in a supportive environment that values your customer service skills.
- Qualifications: Minimum 2 A levels (A-C) or equivalent; strong communication and IT skills required.
- Other info: Hybrid role based in Brighton; initial 6-week training course starting June 2025.
We are working with an award-winning, global insurance company that has a vibrant and inclusive culture, promising excellent benefit packages, training and development opportunities and flexible working to reward the hard work and commitment of their employees.
Our client is looking for a Travel Response Advisor to join their dynamic and expanding team in Brighton. This role offers a flexible opportunity to work on a hybrid basis.
If you are looking for a role with great progression and training opportunities, where your Customer Service skills will be rewarded and recognised, we would love to receive your application!
Benefits- 25 - 30 Days Holiday plus bank holidays
- Company Sick Pay
- Retirement Savings Plan
- Life Insurance, Income Protection Plan
- BUPA Healthcare Plan/Private medical insurance
- Eyesight Testing
- Employee Assistance Programme
- Cycle to Work
- Season Ticket Loan
- Employee Discount
- Minimum 2 A levels Grades A-C or equivalent - including recent graduates with proven customer service skills
- Confidence in communicating with people at different levels in different situations
- IT and PC literate demonstrating typing skills
- Ability to multi-task and prioritise workload effectively to meet varying tasks and deadlines and delegate
- Strong communicator at all levels; verbally and written to build and maintain internal and external relationships
- Good numeracy, literacy, and attention to detail
- Is self-managed and motivated, has a proactive/'can-do' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure
- Provide customer service support re: policy cover, monitoring and reporting on patient status, coordination of travel emergencies, whilst ensuring all case handling is documented
- Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy, including use of the Respond database and meet FCA guidelines
- Deliver superior customer service whilst ensuring regulatory principles & processes, including TCF (Treating Customer Fairly) policies are followed and delivered consistently
- Give care and consideration to cases managed in respect of technical and operational case management quality, complaints reduction, leakage, and cost control, reserving accuracy, quality of HCNs, again ensuring department operates within defined regulatory, legal and company policy requirements
- Assist with the review of processes and potential risks to ensure the department operates in the most efficient manner possible, reducing transactional costs and risks to the business
- Deliver agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met
- Promote a pro-active outbound call culture, including setting clear expectations of service to all customers and stakeholders and delivering the agreed communication strategy
- Deliver and reinforce a 'customer driven' culture of continual improvement to provide challenging and rewarding environment in which employees develop, take ownership, and become empowered to contribute to meeting business goals
Location: Brighton (Hybrid)
Salary: £26,500 + Bonus of £1300 + Excellent Benefits
Full time: Flexibility between Monday - Sunday required from 8am - 8pm, (5 days per week / 7.5hrs per day / 37.5 hrs per week). Must be able to work approximately one weekend every three weeks.
Start Date: 23rd June 2025. Candidates must be available for an initial 6-week training course with no leave planned during this time.
If you would like to know more about this Customer Service Advisor role, please contact Angela Potter at Clearline Recruitment.
Travel Response Advisor employer: Clearline Recruitment Ltd
Contact Detail:
Clearline Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Response Advisor
✨Tip Number 1
Familiarise yourself with the insurance industry, especially travel insurance. Understanding common policies and customer concerns will help you engage confidently during interviews and demonstrate your proactive attitude.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you articulate your problem-solving abilities and showcase your strong communication skills, which are crucial for this role.
✨Tip Number 3
Research the company culture of the organisation you're applying to. Being able to discuss how your values align with their vibrant and inclusive culture can set you apart from other candidates.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your ability to multi-task and handle pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during the interview.
We think you need these skills to ace Travel Response Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant qualifications, such as A levels or equivalent. Use specific examples that demonstrate your ability to communicate effectively and manage multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proactive attitude and problem-solving skills, and explain how you can contribute to their customer-driven culture.
Highlight Relevant Skills: In your application, emphasise your IT literacy, attention to detail, and ability to work under pressure. These are key skills for the Travel Response Advisor position, so make sure they stand out.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Clearline Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Travel Response Advisor, your customer service skills are crucial. Prepare examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to remain calm under pressure and provide solutions.
✨Demonstrate Communication Confidence
This role requires effective communication with various stakeholders. Practice articulating your thoughts clearly and confidently. Consider role-playing scenarios where you might need to explain complex information simply.
✨Familiarise Yourself with Regulatory Principles
Understanding regulatory principles like Treating Customers Fairly (TCF) is essential. Research these concepts and be ready to discuss how they apply to customer service in the insurance industry during your interview.
✨Prepare for Multi-tasking Questions
The ability to multi-task is key in this role. Think of instances where you've successfully managed multiple tasks or priorities. Be prepared to share these experiences and how you ensured quality service while juggling responsibilities.
