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- Tasks: Coordinate resources and manage timelines for high-quality Telco Delivery services.
- Company: Established organisation in operations and service delivery, offering a supportive team environment.
- Benefits: Birthday leave, hybrid working, mental health support, and employee discounts.
- Why this job: Join a customer-focused team and make a real impact in service delivery.
- Qualifications: Strong customer service skills and ability to manage multiple projects.
- Other info: Great career growth opportunities and a dynamic work culture.
The predicted salary is between 26000 - 36400 £ per year.
An excellent opportunity has arisen for a Telco Delivery Coordinator to join one of our longstanding clients, a well-established organisation operating within the operations and service delivery space. This role sits within the Operations team and supports the delivery of a professional, high-quality Telco Delivery service for sub-30 seat installs. The role focuses on coordinating resources, managing timelines and costs, and ensuring customers receive an exceptional end-to-end experience.
Responsibilities
- Reviewing customer requirements and clarifying details with internal teams
- Developing delivery plans for Remote Delivery orders using available tools
- Coordinating resources to ensure orders are delivered within agreed SLAs
- Tracking progress, risks, and issues through to resolution
- Providing accurate project forecasting and updates to management
- Maintaining clear communication with customers and internal stakeholders
- Supporting remote and self-install deliveries to completion
- Collating required information to support invoicing and lease activation
- Supporting ordering and remote programming activities when required
- Maintaining accurate records across internal systems
- Contributing to continuous improvement and best practice within the team
Requirements
- Strong customer service focus with an excellent telephone manner
- Proven ability to manage multiple projects simultaneously
- High attention to detail with accurate numeracy, written and data entry skills
- Strong organisational and prioritisation skills
- Ability to communicate clearly and professionally at all levels
- Proficiency in Microsoft Word and Excel
- Team-focused approach with a willingness to support wider business objectives
Desirable
- PRINCE2 or similar project management qualification
- Understanding of data services and IP telephony technologies
Benefits
- Birthday leave and holiday allowance that increases with length of service
- Hybrid working policy
- Employee Assistance Programme with free mental health support
- Free eye care, Cycle to Work scheme, and subsidised gym membership (location dependent)
- Interest-free travel loan, retailer discounts, save-as-you-earn, and employee reward scheme
If you’re keen to join an organised, customer-focused operations team delivering high-quality remote services, then please apply to this Telco Delivery Coordinator role or contact Jamie Watson at Clearline Recruitment.
Telco Delivery Coordinator in Shoreham-by-Sea employer: Clearline Recruitment Ltd
Contact Detail:
Clearline Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telco Delivery Coordinator in Shoreham-by-Sea
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your skills align with the responsibilities of a Telco Delivery Coordinator and be ready to share examples.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Telco Delivery Coordinator in Shoreham-by-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telco Delivery Coordinator role. Highlight your customer service experience and any project management skills you have. We want to see how your background fits with our operations team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our high-quality delivery service. Keep it professional but let your personality show through!
Showcase Your Skills: In your application, be sure to mention your proficiency in Microsoft Word and Excel, as well as your organisational skills. We love candidates who can manage multiple projects and keep everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Clearline Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Telco Delivery Coordinator. Familiarise yourself with the key tasks like coordinating resources and managing timelines. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service focus, prepare examples from your past experiences where you've excelled in this area. Think about times when you resolved issues or provided exceptional service, as these stories will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The ability to manage multiple projects is crucial for this position. Be ready to discuss how you prioritise tasks and keep everything on track. You might even want to bring a simple project plan or timeline you've created in the past to illustrate your organisational prowess.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking progress, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
