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- Tasks: Coordinate supply-demand processes and ensure optimal resource allocation for customer satisfaction.
- Company: Join a leading organisation with a collaborative and supportive team culture.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Play a key role in seamless service operations and make a real impact.
- Qualifications: A-level education, strong analytical skills, and experience in demand planning preferred.
- Other info: Dynamic environment with opportunities for process improvement and efficiency gains.
The predicted salary is between 30000 - 42000 £ per year.
Role: Service Demand Planning Associate
Location: Burgess Hill (Hybrid – 2 days per week in the office)
Hours: Full time, Monday – Friday
Pay: £15-£17 per hour PAYE (excluding holiday pay) / £19.89-£22.55 per hour UMB (including holiday pay)
Contract: 6-month contract (inside IR35)
An excellent opportunity has arisen for a Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill.
This role is primarily a scheduling and coordination position, focused on the day-to-day planning of service resources and supporting operational delivery.
Please note: this is not a PMO or forecasting role. The position involves a hands‑on, administrative approach, requiring strong organisation, attention to detail, and accurate system updates.
Benefits:
- Hybrid working (2 days in the office, 3 from home)
- Weekly competitive pay
- Collaborative and supportive team culture
- Opportunity to contribute to key supply and demand processes within a market-leading organisation
The Requirements:
- A-level education or equivalent, with GCSEs (including English and Maths at grades A-C)
- Experience within a demand planning or scheduling role (desirable)
- Strong analytical and organisational skills, with high attention to detail
- Proven ability to manage multiple priorities in a fast‑paced environment
- Confident communicator with experience managing internal and external stakeholders
- Experience using CRM or ERP systems (e.g., SAP)
- Ability to work independently and collaboratively within a cross‑functional team
- Resilient, adaptable, and comfortable handling multiple enquiries
The Role:
- Day‑to‑day scheduling and coordination of service resources through active stakeholder communication
- Monitoring demand and supply activity using internal systems and digital tools
- Taking corrective action to resolve short‑term scheduling conflicts and capacity issues
- Updating systems accurately to maintain high data quality and operational visibility
- Supporting demand‑supply balance activity through coordination and administrative input
- Planning and coordinating out‑of‑hours service activity when required
- Ensuring customers and internal teams are kept informed of changes and updates
- Supporting inventory and logistics coordination through accurate system management
- Adhering to defined processes, working instructions, and governance requirements
- Assisting with continuous improvement by highlighting recurring issues or inefficiencies
If you\’re keen to join an exceptional team where you can play a key role in ensuring seamless service operations and planning excellence, please apply to this Service Demand Planning Associate role below or call Chloe McCausland on 01273 063769 between 8:30am – 5:00pm.
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Service Delivery Planner employer: Clearline Recruitment Ltd
Contact Detail:
Clearline Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Delivery Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Demand Planning Associate role. Highlight your experience in demand planning or scheduling, and don’t forget to showcase those strong analytical skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your ability to manage multiple priorities and how you’ve successfully communicated with stakeholders in the past.
Showcase Your Skills: We want to see your organisational skills in action! Include examples of how you’ve maintained data accuracy and system quality in previous roles. If you’ve used CRM or ERP systems like SAP, make sure to mention that too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Clearline Recruitment Ltd
✨Know Your Numbers
As a Service Delivery Planner, you'll need to demonstrate your analytical skills. Brush up on key metrics related to demand planning and be ready to discuss how you've used data to make decisions in past roles.
✨Showcase Your Communication Skills
This role involves managing stakeholders, so practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with both internal teams and external clients to resolve issues or improve processes.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to balance supply and demand or manage multiple priorities, and be prepared to explain your thought process and the outcomes.
✨Familiarise Yourself with Relevant Tools
Since experience with CRM or ERP systems is desirable, make sure you're comfortable discussing any relevant software you've used. If you have experience with SAP or similar tools, highlight this during your interview.
