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- Tasks: Coordinate service delivery and ensure smooth implementation of telecom services.
- Company: Join a leading business technologies provider with a friendly and supportive culture.
- Benefits: Flexible working, additional holiday days, and opportunities for community volunteering.
- Why this job: Be part of a growing company and make a real impact in the telecom industry.
- Qualifications: Customer service skills and experience in telecom provisioning preferred.
- Other info: Great career progression opportunities in a dynamic work environment.
The predicted salary is between 21500 - 24500 £ per year.
Location: Shoreham by Sea
Hours: Monday - Friday 9.00am - 5.30pm
Pay: £25,000 - £28,000 per annum
Fixed term contract - 6 months
This job is working for one of the most successful business technologies providers in the UK. The business offers some great benefits such as flexible working arrangements to enhance your work-life balance, learning opportunities and a supportive environment. This friendly company has some ambitious sustainability targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community.
Requirements
- Bright, positive, hardworking team player
- Common sense, logical approach with a great eye for detail
- Customer service focused with excellent telephone manner
- Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound
- Understand and confidently interact with our Suppliers and their respective Escalation teams to ensure that services are delivered to agreed or published timescales
- A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner
- To quickly gather information from a customer/colleague, analyse and take responsibility with appropriate and timely action
- Target focused with determination to always keep on top of all tasks and escalations
- An ability to deliver clear and articulate information to customers and colleagues; adjusting language and detail to suit the audience, whether it is verbal or written
- Solid experience in reporting issues to suppliers, chasing and following through to ensure incidents are resolved in a timely manner
- Proficiency in MS Word & Excel and maintaining clear and accurate customer and task information
- Demonstrate ability to manage multiple tasks or projects of varying complexity in a controlled manner
- Be willing to go the extra mile for the sake of the customer, department, and the business
- A demonstrable ability to create well-written, informative, and usable documentation
Desired
- Involvement in Directors Service Office escalation cases for orders e.g. approval
- Involvement in provisioning billing disputes
- Experience of 'Cease before provides' and records issues
- Experience in developing and delivering training in telecoms disciplines
- Involvement in complex telecoms provisioning
Role
Positioned within the connectivity hub reporting into the regional connectivity hub team lead, the Delivery Coordinator is required to provision a variety of services such as Ethernet, WLR, Number Management & Porting, SIP and Broadband Provisioning.
Day to day delivery of data Services, WLR, SIP, MyInbound, Fax2Email, Geographical and Non-geographical Number Porting, International and Conference number provisioning services; ordering through to handover in line with our set processes.
Owning the relationship between supplier and customer ensuring smooth implementation.
Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets.
Completion of all tasks in queue by 17.30 and ensuring any handover is presented in plenty of time.
Ongoing maintenance and response for any Provisioning Inbox queries.
Assist with ad-hoc cover of colleague's work during periods of absence.
Update the Provisioning Manager on any provisioning orders being escalated or potential issues.
Adhere and contribute to the company's quality system and processes, and their maintenance.
Actively contribute to and promote the use of best practice and continual service improvement within the team including process changes and adjustments.
If you’re keen to join an exceptional team offering consistent hours, a great working environment, then please apply to this role.
Service Delivery Coordinator employer: Clearline Recruitment Ltd
Contact Detail:
Clearline Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service and clear communication, try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Service Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Coordinator role. Highlight your customer service experience and any relevant telecoms knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Be sure to mention your attention to detail and ability to handle multiple tasks, as these are key for this role.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and suppliers, make sure your written application reflects your excellent communication skills. We love clear and articulate information, so keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Clearline Recruitment Ltd
✨Know Your Stuff
Make sure you understand the key services mentioned in the job description, like WLR, SIP, and Number Porting. Brush up on your knowledge of these areas so you can confidently discuss them during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer interactions in the past. Think about times when you resolved complaints or built rapport with clients. This will demonstrate your customer service focus, which is crucial for this role.
✨Be Detail-Oriented
Since the role requires a great eye for detail, be ready to discuss how you manage tasks and ensure accuracy in your work. You might even want to bring along a sample of well-written documentation you've created to showcase your skills.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s growth, sustainability targets, and team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
