At a Glance
- Tasks: Manage and develop customer relationships in the healthcare sector.
- Company: Join a leading global healthcare organisation with a collaborative culture.
- Benefits: 25 days holiday, travel expenses covered, and a supportive work environment.
- Other info: Field-based role with opportunities for professional growth and development.
- Why this job: Make a real impact in healthcare while working closely with NHS stakeholders.
- Qualifications: Experience in customer account management, preferably in healthcare or diagnostics.
The predicted salary is between 30000 - 40000 € per year.
An excellent opportunity has arisen for a Customer Account Manager to join one of our longstanding global healthcare clients on a 12-month maternity cover contract, inside IR35. This role will focus on managing and developing existing customer relationships across healthcare accounts, supporting service delivery, retention, growth and operational performance within a highly collaborative environment.
Benefits:
- 25 days holiday + bank holidays
- 12-month maternity cover contract
- Travel expenses covered
- Opportunity to work within a leading global healthcare organisation
- Exposure to NHS stakeholders and managed service environments
- Collaborative and field-based working environment
The Requirements:
- Previous customer account management experience within healthcare or diagnostics
- Diagnostics supplier experience highly desirable
- Managed service experience advantageous
- Strong stakeholder engagement and relationship management skills
- Strong Excel skills essential
- CRM or Salesforce experience beneficial
- Ability to manage multiple customer meetings and priorities
- Comfortable travelling 1-2 days per week
- Laboratory background desirable
- Able to start ASAP or within a short notice period
The Role:
- Manage and develop relationships with existing customer accounts
- Support customer retention, account growth and service performance activities
- Lead operational, financial and service review meetings with customers
- Coordinate issue resolution with internal and external stakeholders
- Support contract management and account performance activities
- Work closely with NHS stakeholders and internal cross-functional teams
- Maintain accurate customer records and reporting systems
- Deliver a high level of customer experience and account support
If you're keen to join an exceptional team who can offer strong customer exposure, collaborative working and the opportunity to support strategic healthcare partnerships, then please apply to this Customer Account Manager role below or call Chloe McCausland on (phone number removed) between 8:30am - 5:00pm.
Customer Account Manager in London employer: Clearline Recruitment Ltd
Join a leading global healthcare organisation as a Customer Account Manager, where you will thrive in a collaborative and supportive environment. With 25 days of holiday plus bank holidays, travel expenses covered, and the chance to engage with NHS stakeholders, this role offers meaningful opportunities for professional growth and development. Experience the satisfaction of managing key customer relationships while contributing to impactful healthcare solutions in London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their services and how they engage with NHS stakeholders. This will help you showcase your knowledge and passion during the interview, making you stand out from the crowd.
✨Tip Number 3
Practice your relationship management skills! Think of examples from your past experiences where you've successfully managed customer accounts or resolved issues. Being able to articulate these stories will demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly gives you a better chance of being noticed. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Account Manager role. Highlight your previous experience in customer account management, especially within healthcare or diagnostics, and showcase any relevant skills like stakeholder engagement and Excel proficiency.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer relationships and how you can contribute to service delivery and account growth in a collaborative environment.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage customer accounts effectively. Use metrics where possible to show how you've contributed to retention and growth in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Clearline Recruitment Ltd
✨Know Your Customer Accounts
Before the interview, dive deep into the company’s existing customer accounts, especially in healthcare. Understand their services and how they engage with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in managing and developing those relationships.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully engaged with stakeholders in previous roles. Be ready to discuss specific situations where you managed relationships or resolved issues. This will highlight your strong stakeholder engagement skills, which are crucial for this role.
✨Excel at Excel
Since strong Excel skills are essential, brush up on your abilities before the interview. Be prepared to discuss how you've used Excel in past roles, whether for reporting, data analysis, or managing customer information. You might even want to mention any specific functions or tools you’re comfortable with.
✨Demonstrate Your Travel Readiness
As this role requires travel, be ready to discuss your experience with managing multiple customer meetings and priorities while on the go. Share how you stay organised and ensure effective communication, even when travelling. This will reassure them that you can handle the field-based aspect of the job.
