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- Tasks: Provide on-site technical support and troubleshoot issues for customers in the diagnostics field.
- Company: Join a global leader dedicated to creating a better future through innovative healthcare solutions.
- Benefits: Enjoy 25 days holiday, competitive pay, and a supportive work environment.
- Why this job: Make a meaningful impact on people's lives while working in a dynamic, multicultural team.
- Qualifications: Degree in biomedical discipline and experience in pathology or laboratory settings required.
- Other info: Full UK/EU driving license needed; overseas training opportunities available.
The predicted salary is between 55000 - 65000 £ per year.
Location: Field Based - Dorset & Hampshire area, with ad hoc visits to Burgess Hill required
Salary: £265.27 - £305.06 per day (UMB)
Full Time Temporary 12 Month Contract (inside IR35)
Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives? We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. Our client requires an experienced Field Service Engineer to cover the Dorset and Hampshire area.
Benefits:
- 25 days holiday per annum + recognised bank holidays
- Weekly competitive pay
- Excellent and supportive working environment within renowned global business
Requirements:
- Degree educated in a relevant biomedical discipline
- Hardware experience in pathology, particularly Biochemistry / Blood sciences
- Electro-Mechanical/Photometry/Immunoassay/Preanalytics
- Previous experience working in a hospital or research laboratory (strongly desired)
- Proven troubleshooting experience
- Understanding of the diagnostics industry and working in a multicultural organization (strongly desired)
- IT literate with experience in CRM and web delivery tools (advantageous)
- Strong communication skills and resilience in a fast-paced environment
- Ability to work independently and in a team
- Full UK/EU driving license and valid passport for overseas training
Responsibilities:
- Provide frontline, on-site application, engineering, or IT technical support to designated customers
- Troubleshoot and resolve customer issues on-site, ensuring service quality
- Conduct system installations, commissioning, and go-live support
- Deliver customer training and maintain training records
- Identify and escalate complex system failures and complaints
- Assist the commercial team with product demonstrations and customer meetings
- Support customers in managing inventory levels and compliance requirements
- Provide out-of-hours telephone support when required
For more information about this Field Service Engineer role, please contact Chloe McCausland at Clearline Recruitment.
Field Product Support Specialist / Diagnostics / Lab Systems employer: Clearline Recruitment Ltd
Contact Detail:
Clearline Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Product Support Specialist / Diagnostics / Lab Systems
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the diagnostics industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-evolving field.
✨Tip Number 2
Network with professionals in the biomedical and diagnostics sectors. Attend relevant conferences or workshops, and connect with people on platforms like LinkedIn. This can lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to discuss specific troubleshooting scenarios you've encountered in previous roles. Being able to articulate your problem-solving process will showcase your hands-on experience and technical skills effectively.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your responses during interviews and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Field Product Support Specialist / Diagnostics / Lab Systems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in biomedical disciplines, particularly in pathology and diagnostics. Emphasise any hardware experience and troubleshooting skills that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a positive impact in the healthcare sector. Mention specific experiences that demonstrate your ability to provide technical support and training, as well as your understanding of the diagnostics industry.
Highlight Relevant Skills: In your application, clearly outline your IT literacy and experience with CRM tools. Also, mention your strong communication skills and ability to work independently, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which is essential for a Field Service Engineer.
How to prepare for a job interview at Clearline Recruitment Ltd
✨Showcase Your Technical Expertise
Make sure to highlight your degree in a relevant biomedical discipline and any hands-on experience you have with hardware in pathology. Be prepared to discuss specific examples of troubleshooting you've done in the past, especially in a hospital or research lab setting.
✨Demonstrate Strong Communication Skills
Since this role involves providing technical support and training to customers, it's crucial to showcase your communication skills. Practice explaining complex concepts in simple terms, and be ready to share examples of how you've effectively communicated with diverse teams or clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of situations where you've had to troubleshoot issues on-site or manage customer complaints, and be ready to explain your thought process and the outcomes.
✨Research the Company and Its Values
Familiarise yourself with the company's ethos and mission to help create a better future. This will not only help you align your answers with their values but also demonstrate your genuine interest in the role and the impact you can make.
