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For Companies At a Glance
- Tasks: Manage customer calls and emails, resolving queries and ensuring satisfaction.
- Company: Established organisation in Shoreham-by-Sea with a supportive team culture.
- Benefits: Birthday leave, mental health support, gym discounts, and paid volunteering days.
- Why this job: Join a stable team and kickstart your career in customer service.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
- Other info: Enjoy regular social events and opportunities for career growth.
The predicted salary is between 20000 - 28000 £ per year.
An excellent opportunity has arisen for a Contact Centre Advisor to join one of our longstanding clients, a well-established organisation based in Shoreham-by-Sea. This is a customer-facing role within a busy service team, focused on delivering a high standard of support, resolving queries efficiently, and ensuring an excellent overall customer experience.
Benefits:
- Birthday leave and increasing annual leave with length of service
- Employee Assistance Programme with free mental health support
- Free eye care with Specsavers
- Cycle to Work scheme and subsidised gym membership (location dependent)
- Interest-free travel loan and save-as-you-earn scheme (post-probation)
- Retail discounts and employee recognition schemes
- Paid volunteering day and regular social events
The Requirements:
- Proven experience delivering high-quality customer service
- Excellent telephone manner and written communication skills
- Strong problem-solving and organisational skills
- Ability to multitask and work to targets
- Confident using CRM systems and Microsoft Office
- Ability to work independently and as part of a team
The Role:
- Managing incoming customer calls and email enquiries
- Investigating and resolving customer queries and complaints
- Retaining customers by managing service-related conversations
- Recording and tracking customer interactions on CRM systems
- Ensuring compliance with company and industry guidelines
- Keeping up to date with regulatory and internal changes
- Promoting additional products and services where appropriate
If you're looking to join a stable, office-based team and build a career in customer service, please apply to this Contact Centre Advisor role or contact Jamie Watson at Clearline Recruitment for more information.
Contact Centre Advisor employer: Clearline Recruitment Ltd
Contact Detail:
Clearline Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer interaction, try role-playing with a friend or family member. Focus on your tone, clarity, and how you handle questions or complaints.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company culture. Plus, it gives you a chance to see if it's the right fit for you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the right fit for the Contact Centre Advisor role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us at StudySmarter and how your background aligns with our values. Keep it friendly and professional, and don’t forget to mention your problem-solving skills!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your excellent communication skills. Use clear and concise language, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Clearline Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve them. This will show that you understand the importance of delivering high-quality support.
✨Show Off Your Communication Skills
Since this role requires excellent telephone and written communication skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering questions confidently.
✨Familiarise Yourself with CRM Systems
Make sure you have a basic understanding of CRM systems, as they are crucial for tracking customer interactions. If you’ve used any specific systems before, be prepared to talk about your experience and how it helped you manage customer queries effectively.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've successfully resolved customer issues or improved processes. During the interview, share these stories to highlight your problem-solving abilities and show that you can think on your feet, which is essential for a Contact Centre Advisor.
