Role: Housing Officer Location: Brighton, East Sussex Hours: Full-time Pay: £28,000 per annum An excellent opportunity has arisen for a Housing Officer to join one of our longstanding clients, an established organisation providing housing and tenancy support, based in Brighton. This is a varied position responsible for managing a designated group of tenants, ensuring Housing Benefit claims are processed efficiently, monitoring rent accounts and helping to prevent arrears. You will provide proactive tenancy support, resolve benefit-related issues and work closely with internal teams and external agencies to achieve positive outcomes for residents. Benefits £28,000 per annum Varied and rewarding tenant-focused role Opportunity to make a positive difference to residents and help sustain tenancies Collaborative working environment On-the-job development across housing, benefits and tenancy management The Requirements Strong administrative and organisational skills Excellent verbal and written communication skills, particularly over the telephone Knowledge of Housing Benefit processes and tenancy sustainment Experience using Rubixx or a similar housing management system Confident handling sensitive situations with empathy, discretion and professionalism Ability to work independently, manage your own workload and use initiative Strong team-working skills with the ability to collaborate towards service objectives Proficient with Microsoft Office and digital systems Understanding of housing legislation and safeguarding Strong attention to detail and accurate record-keeping skills The Role Provide telephone and email support to tenants regarding rent, benefits and tenancy matters Offer clear guidance and signpost tenants to appropriate services Initiate and progress Housing Benefit applications following new tenant sign-ups Proactively contact tenants to obtain outstanding information and supporting documentation Submit and monitor Housing Benefit applications, ensuring deadlines are met Liaise with local authorities to resolve Housing Benefit queries and delays Monitor rent accounts and identify tenants at risk of falling into arrears Proactively contact tenants regarding arrears and agree appropriate repayment solutions Set up payment plans and provide advice around debt prevention Work with finance and legal teams to resolve more complex arrears cases Maintain oversight of a designated group of tenants and work closely with colleagues to ensure effective follow-up and support Maintain accurate tenancy and compliance records, including relevant safety trackers Produce regular and ad hoc reports covering rent, arrears, Housing Benefit and tenancy activity Monitor and respond to housing-related enquiries Process and track invoices, obtaining relevant approvals and maintaining accurate records Participate in management meetings and provide updates and insight on rent arrears Maintain accurate records using housing management and reporting systems The role also requires participation in an on-call rota. If you're keen to join an organisation where you can play an important role in supporting residents, sustaining tenancies and delivering a high-quality housing service, then please apply to this Housing Officer role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm
Housing Officer in Brighton employer: Clearline Recruitment Ltd
Clearline Recruitment Ltd is an excellent employer, offering a vibrant work culture in the heart of Brighton, where innovation meets customer service excellence. Employees benefit from flexible hybrid working arrangements, competitive pay, and opportunities for professional growth within a supportive team environment, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Brighton
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Clearline Recruitment Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Clearline Recruitment Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Clearline Recruitment Ltd's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Officer role at Clearline Recruitment Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Clearline Recruitment Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Clearline Recruitment Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Clearline Recruitment Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Clearline Recruitment Ltd.
