2nd and 3rd Line Support

At Clearline Recruitment, we are excited to present an opportunity with a company known for its innovative approach and commitment to delivering exceptional IT services. This organisation values its employees and fosters a collaborative environment where personal and professional growth is encouraged.

With a strong focus on ethical practices, they recognise the importance of charitable efforts and sustainability and are proud to foster an excellent work environment. If you’re seeking a great place to work that offers career progression in a supportive culture, this is the ideal opportunity for you!

The Ideal Candidate:

Essential:

• Minimum of 5 GCSEs at Grade C or above (or equivalent)
• Further education engineering/IT qualifications
• Microsoft associate or other qualifications
• Experience of working in a similar role
• Experience in the IT Services sector
• Experience of working in an IT service desk team
• Knowledge of relevant industry
• Knowledge of technical support process
• Ability to use MS Word, Excel and Publisher
• Full driving licence (Manual)

Desirable:

• Degree Level
• Cyber security qualification
• Experience in Cyber Security
• Knowledge of Managed Print Solutions
• Experience using supplier portals and CRM systems

What The Role Looks Like:

• Provide predominantly 2nd and 3rd line technical support to IT and Unified Communications clients.
• Ensure high-quality service delivery and regular system updates.
• Troubleshoot and support managed IT hardware and software solutions.
• Provision and support Microsoft/Office 365 and core network infrastructure.
• Engage in technical presales client interactions and vendor liaison.
• Attend relevant technical training to keep knowledge updated.
• Visit client sites as needed for pre-sales or support.
• Undertake additional duties as directed by management.

If you’re interested in this role, please apply or contact Jamie Watson at . We look forward to your inquiry!

Job Title: 2nd and 3rd Line Support
Location: Crawley
Salary: 30,000 – 35,000 per annum
Full Time