At a Glance
- Tasks: Drive customer success and growth in a fast-paced eCommerce environment.
- Company: Join clearer.io, a leader in innovative eCommerce solutions.
- Benefits: Private medical insurance, 20 days holiday, and your birthday off.
- Other info: Dynamic team culture focused on clarity, purpose, and innovation.
- Why this job: Shape the future of online retail while building lasting partnerships.
- Qualifications: 2-4 years in Customer Success, fluent in German and English.
The predicted salary is between 40000 - 50000 € per year.
Take the clearer route to real customer impact. At clearer.io, we're reimagining eCommerce through a standout suite of innovative apps for search, discovery, and customer engagement. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth.
Your Impact: As a Customer Success Manager (German-speaking), you'll be the primary point of contact for a defined portfolio of customers across the DACH & EMEA region. You'll build lasting partnerships, drive commercial growth, and ensure customers unlock the full value of the Clearer platform – every day.
What You'll Do:
- Portfolio & Revenue Ownership: Own a designated portfolio of accounts with full responsibility for retention, expansion, and commercial performance. Proactively identify and engage smaller accounts below our managed threshold when expansion signals arise – driving incremental revenue without a formal assignment. Drive Gross and Net Revenue Retention by proactively managing renewals, identifying expansion opportunities, and mitigating churn risk. Own renewal strategy, execution, and forecasting accuracy – maintaining clear visibility on risk, upside, and commit positions.
- Strategic Account Management: Act as a trusted advisor – understanding customers' commercial objectives and digital strategies, leading structured value conversations and success planning. Identify, position, and close expansion opportunities across the Clearer suite, including cross-sell, bundling, and usage growth. Monitor customer health signals (product adoption, engagement trends, support history, commercial signals) and intervene early to reduce churn and deepen product usage.
- Product & Market Expertise: Develop strong knowledge of the Clearer platform and the broader eCommerce ecosystem to provide credible, data-driven guidance to customers.
- Collaboration & Operations: Partner closely with Sales, Partnerships, Marketing, Product, and Support to resolve issues, unlock growth opportunities, and improve lifecycle performance. Capture structured customer insights to inform product development, packaging, pricing, and go-to-market improvements. Maintain high standards in CRM hygiene, account planning, documentation, and reporting.
What You'll Bring:
- 2–4 years of experience in Customer Success, Account Management, or a similar role – ideally within SaaS or eCommerce.
- A proven track record in retention, renewals, and expansion.
- Native or fluent (C1–C2) German and fluent English (written and spoken) are essential.
- A strong commercial mindset – you spot opportunities and act on them.
- Excellent communication and presentation skills; you translate complexity into clarity.
- Experience with CRM tools (e.g. HubSpot, Salesforce, Vitally) and a data-driven approach to your work.
- Self-starter mentality with the ability to prioritise and thrive in a fast-paced, international environment.
Why clearer.io? We believe in making things simpler – for our customers, and for each other. Clarity, purpose, and progress guide everything we do. Customers at the heart: We obsess over their needs so we can grow together. Purposeful progress: We take initiative and embrace bold thinking. Endless innovation: We refine, improve, and take meaningful action. Always open: We build trust through transparency and global collaboration.
Clear Benefits (UK): Private medical insurance, 20 days paid holiday, your Birthday day off plus 8 public holidays.
If that sounds like your kind of role, we’d love to hear from you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Success Manager (German Speaking) in Leicester employer: clearer.io
At clearer.io, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises clarity, collaboration, and innovation. As a Customer Success Manager, you'll not only have the opportunity to drive meaningful customer relationships across the DACH & EMEA region but also benefit from a supportive environment that encourages professional growth and development. With competitive benefits like private medical insurance and generous holiday allowances, clearer.io is committed to ensuring our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (German Speaking) in Leicester
✨Tip Number 1
Network like a pro! Reach out to current employees at clearer.io on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by understanding the Clearer platform inside out. Familiarise yourself with their apps and how they impact eCommerce. This will help you demonstrate your knowledge and passion during the interview.
✨Tip Number 3
Showcase your commercial mindset! Be ready to discuss specific examples of how you've driven retention and expansion in previous roles. Use data to back up your claims and highlight your success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Success Manager (German Speaking) in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Success:When you're writing your application, let your enthusiasm for customer success shine through. We want to see how you can make a real impact on our customers' journeys and help them unlock the full value of our platform.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for specific examples of how you've driven retention and expansion in previous roles, so don’t hold back!
Be Clear and Concise:We appreciate clarity, so keep your application straightforward. Use simple language to explain your achievements and skills, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at clearer.io.
How to prepare for a job interview at clearer.io
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of customer success strategies, especially in the SaaS and eCommerce sectors. Be ready to discuss how you've driven retention and expansion in previous roles, as this will show that you understand the core responsibilities of a Customer Success Manager.
✨Speak Their Language
Since this role requires fluency in German and English, practice articulating your thoughts in both languages. Prepare to answer questions in German, especially those related to customer engagement and account management, to demonstrate your language skills and cultural understanding.
✨Show Off Your Data Skills
Familiarise yourself with CRM tools like HubSpot or Salesforce, as well as any data-driven approaches you've used in past roles. Be prepared to share specific examples of how you've used data to drive customer success and improve performance metrics.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about times when you've had to manage churn risk or identify expansion opportunities, and be ready to explain your thought process and the outcomes of your actions.
