Customer Success Manager in Leicester

Take the clearer route to real customer impact. At clearer.io, we're reimagining eCommerce through a standout suite of innovative apps for search, discovery, and customer engagement. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth. If you're ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape – clearer.io is where you can grow and shape the future of online retail.

Your Impact: As a Customer Success Manager (German‑speaking), you'll be the primary point of contact for a defined portfolio of customers across the DACH & EMEA region. You'll build lasting partnerships, drive commercial growth, and ensure customers unlock the full value of the Clearer platform – every day.

What You'll Do:

• Portfolio & Revenue Ownership: Own a designated portfolio of accounts with full responsibility for retention, expansion, and commercial performance. Proactively identify and engage smaller accounts below our managed threshold when expansion signals arise – driving incremental revenue without a formal assignment. Drive Gross and Net Revenue Retention by proactively managing renewals, identifying expansion opportunities, and mitigating churn risk. Own renewal strategy, execution, and forecasting accuracy – maintaining clear visibility on risk, upside, and commit positions.
• Strategic Account Management: Act as a trusted advisor – understanding customers' commercial objectives and digital strategies, leading structured value conversations and success planning. Identify, position, and close expansion opportunities across the Clearer suite, including cross‑sell, bundling, and usage growth. Monitor customer health signals (product adoption, engagement trends, support history, commercial signals) and intervene early to reduce churn and deepen product usage.
• Product & Market Expertise: Develop strong knowledge of the Clearer platform and the broader eCommerce ecosystem to provide credible, data‑driven guidance to customers.
• Collaboration & Operations: Partner closely with Sales, Partnerships, Marketing, Product, and Support to resolve issues, unlock growth opportunities and improve lifecycle performance. Capture structured customer insights to inform product development, packaging, pricing, and go-to-market improvements. Maintain high standards in CRM hygiene, account planning, documentation and reporting.

What You'll Bring:

• 2–4 years of experience in Customer Success, Account Management, or a similar role – ideally within SaaS or eCommerce.
• A proven track record in retention, renewals, and expansion.
• Native or fluent (C1–C2) German and fluent English (written and spoken) are essential.
• A strong commercial mindset – you spot opportunities and act on them.
• Excellent communication and presentation skills; you translate complexity into clarity.
• Experience with CRM tools (e.g. HubSpot, Salesforce, Vitally) and a data‑driven approach to your work.
• Self‑starter mentality with the ability to prioritise and thrive in a fast‑paced, international environment.

Why clearer.io?

• Customers at the heart: We obsess over their needs so we can grow together.
• Purposeful progress: We take initiative and embrace bold thinking.
• Endless innovation: We refine, improve, and take meaningful action.
• Always open: We build trust through transparency and global collaboration.

Clear Benefits (UK): Private medical insurance, 20 days paid holiday, your Birthday day off plus 8 public holidays. We’re here to make things clearer – in ecommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you.