First Line Support Analyst
First Line Support Analyst

First Line Support Analyst

Leicester Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide top-notch customer support via live chat and resolve inquiries efficiently.
  • Company: Join clearer.io, a leader in innovative eCommerce solutions focused on customer success.
  • Benefits: Enjoy private medical insurance and be part of a supportive, diverse team.
  • Why this job: Make a real impact in eCommerce while growing your skills in a dynamic environment.
  • Qualifications: Ideal for school leavers or recent grads with strong communication and multitasking skills.
  • Other info: This entry-level role is based in our Leicester office, perfect for those starting their tech journey.

The predicted salary is between 28800 - 43200 £ per year.

Take the clearer route to smart career growth. At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology—we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.

With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.

If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.

Your Impact:

Are you ready to take your first step into the exciting world of technology and eCommerce? At Clearer.io, our Junior Customer Support Executives play a vital role in our future success. We place great importance on our customers\’ success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. When customers have questions, you will be their first point of contact, providing support via live chat. You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. This entry-level role, based in our Leicester office, is ideal for school leavers, recent graduates or individuals looking to make a career change.

What you’ll do:

  • Efficiently responding to inquiries via live chat
  • Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
  • Escalating complex issues to senior team members (product specialists) and developers by logging support tickets
  • Creating accurate instant set-ups via live chat, sharing articles and creating snippets.
  • Enhancing our support centres by identifying when articles need updating and reporting back to your lead.

What You’ll Bring:

  • Effective Communication: You\’re skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
  • Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully.
  • Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions.
  • Customer Experience Passion: You\’re enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations.
  • Self-Motivation and Team Spirit: You\’re eager to learn, driven to achieve your best, and thrive when collaborating with others.

Why clearer.io?

  • Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
  • Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new.
  • Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask ‘How can we help?’ striving always to make a meaningful impact.
  • Always open: With transparency, we simplify the complex, collaborate globally, and empower everyone. We believe openness in our communication—with customers, partners, and team members—is essential for building strong relationships.
  • Clear Benefits: Private Medical Insurance

Be a part of clearer.io —where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!

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First Line Support Analyst employer: clearer.io

At clearer.io, we pride ourselves on being an exceptional employer that values clarity, innovation, and customer success. Our Leicester office offers a supportive and diverse work culture where you can take ownership of your projects and make a real impact in the eCommerce landscape. With opportunities for growth, a commitment to employee development, and benefits like private medical insurance, joining our team means stepping into a role where your contributions truly matter.
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Contact Detail:

clearer.io Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land First Line Support Analyst

✨Tip Number 1

Familiarize yourself with eCommerce trends and technologies. Understanding the landscape will help you engage more effectively during interviews and demonstrate your passion for the industry.

✨Tip Number 2

Practice your communication skills, especially in a live chat format. You can simulate customer interactions with friends or family to build confidence and improve your response time.

✨Tip Number 3

Research clearer.io's products and services thoroughly. Being knowledgeable about what they offer will allow you to provide informed support and show that you're genuinely interested in their mission.

✨Tip Number 4

Highlight any previous customer service experience, even if it's informal. Emphasizing your ability to handle inquiries and resolve issues will make you stand out as a candidate who can excel in this role.

We think you need these skills to ace First Line Support Analyst

Effective Communication
Multitasking Ability
Logical Thinking
Customer Experience Passion
Self-Motivation
Team Collaboration
Problem-Solving Skills
Technical Aptitude
Time Management
Adaptability
Attention to Detail
Basic Knowledge of eCommerce Platforms
Live Chat Support Experience
Ticketing System Familiarity

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a First Line Support Analyst at clearer.io. Familiarize yourself with their mission and values to align your application with what they are looking for.

Tailor Your CV: Customize your CV to highlight relevant skills such as effective communication, multitasking, and customer experience passion. Use specific examples that demonstrate your logical thinking and problem-solving abilities.

Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your background and skills make you a great fit for enhancing customer experiences and supporting their needs.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer-facing role.

How to prepare for a job interview at clearer.io

✨Show Your Communication Skills

As a First Line Support Analyst, effective communication is key. Practice expressing your thoughts clearly and concisely, both verbally and in writing. Be prepared to demonstrate how you can engage with customers through live chat.

✨Demonstrate Problem-Solving Abilities

Logical thinking and quick problem-solving are crucial for this role. Prepare examples of past experiences where you've successfully diagnosed and resolved issues, showcasing your ability to think on your feet.

✨Highlight Your Customer Experience Passion

Make sure to convey your enthusiasm for enhancing customer experiences. Share specific instances where you've gone above and beyond to meet customer needs, emphasizing your commitment to customer success.

✨Emphasize Team Spirit and Self-Motivation

This role thrives on collaboration and self-driven individuals. Be ready to discuss how you work well in teams and your eagerness to learn and grow within a supportive environment.

First Line Support Analyst
clearer.io
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  • First Line Support Analyst

    Leicester
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-04-06

  • C

    clearer.io

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