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- Tasks: Support customers through onboarding and respond to queries via phone and email.
- Company: Join Giftpro, the UK's leading hospitality gift voucher platform.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and hybrid working.
- Why this job: Kickstart your career in customer operations with hands-on experience and growth opportunities.
- Qualifications: No prior experience needed, just a passion for customer service and teamwork.
- Other info: Dynamic team environment with a focus on customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Company description: ClearCourse
Location: Waterlooville | Permanent
Reporting to: Customer Operations Supervisor
Giftpro is the UK’s leading hospitality gift voucher platform, helping our customers create bespoke, fully branded gifting experiences. Following our move to Waterlooville, we’re expanding our customer operations team and are looking for a Junior Customer Operations Specialist to join the front line of our customer experience.
This is an entry-level role ideal for someone looking to start a career in customer operations. You’ll support onboarding and day-to-day customer queries, helping our clients get the most out of their Giftpro experience.
What you’ll do:
- Support customers through onboarding using defined workflows
- Respond to customer queries via phone, email, and support platforms
- Follow documented processes consistently
- Accurately update customer records and tickets in HubSpot
- Meet SLAs and internal deadlines
- Escalate complex queries to senior team members as needed
- Assist with routine operational tasks within the customer operations team
- Maintain high standards of customer service at all times
Why Join Us?
- Competitive salary + benefits
- 25 days holiday + your birthday off
- Private medical insurance (Bupa) & health cash plan
- Life assurance & income protection
- Enhanced parental leave & family wellbeing support
- Perkbox discounts & perks
- Generous pension contributions
- Hybrid working model
This is a fantastic opportunity to start your career in customer operations, gain hands-on experience, and grow within a fast-moving, customer-focused business.
Junior Customer Operations Specialist in Waterlooville employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Operations Specialist in Waterlooville
✨Tip Number 1
Get to know the company! Research Giftpro and understand their values, products, and customer experience. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Junior Customer Operations Specialist, you'll be interacting with customers daily. Role-play common customer scenarios with friends or family to build your confidence and improve your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Giftpro team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Junior Customer Operations Specialist in Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Customer Operations Specialist role. Highlight any customer service experience or relevant skills that show you can support onboarding and handle queries effectively.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re excited about helping customers and how you can contribute to their Giftpro experience.
Showcase Your Communication Skills: Since you'll be responding to customer queries, it's essential to demonstrate your communication skills in your application. Use clear and concise language, and make sure there are no typos or errors—first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at ClearCourse
✨Know the Company Inside Out
Before your interview, take some time to research Giftpro and its role in the hospitality gift voucher market. Understanding their services and values will help you tailor your answers and show genuine interest in the company.
✨Prepare for Common Customer Queries
Since this role involves responding to customer queries, think about common issues customers might face with gift vouchers. Prepare some thoughtful responses or solutions to demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
As a Junior Customer Operations Specialist, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about your future with the company.