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- Tasks: Be the go-to person for customer queries and troubleshoot tech issues.
- Company: A dynamic tech solutions company in Waterlooville.
- Benefits: Hybrid working, supportive environment, and growth opportunities.
- Why this job: Kickstart your career in tech while helping customers solve their problems.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Join a team that values your input and fosters professional development.
The predicted salary is between 30000 - 42000 £ per year.
A technology solutions company in Waterlooville is seeking a Support Desk Analyst to provide excellent customer service. In this role, you will be the first point of contact for customer queries, managing tickets through a ticketing system and troubleshooting various issues.
Ideal candidates will have experience in a customer-facing role and strong communication skills. The position offers a supportive environment with opportunities for growth and a hybrid working pattern post-probation.
Hybrid Support Desk Analyst — Customer & IT Help in Waterlooville employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Support Desk Analyst — Customer & IT Help in Waterlooville
✨Tip Number 1
Make sure to brush up on your customer service skills! Since you'll be the first point of contact for queries, practice how you would handle different scenarios. Role-playing with a friend can help you feel more confident.
✨Tip Number 2
Familiarise yourself with common troubleshooting techniques. Knowing how to quickly resolve issues will not only impress your potential employer but also show that you're proactive and ready to jump in.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees of the company on LinkedIn. They might share insights about the interview process or even refer you directly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Hybrid Support Desk Analyst — Customer & IT Help in Waterlooville
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer-facing roles. We want to see how you've handled queries and provided solutions in the past!
Be Clear and Concise: Use straightforward language and get to the point. We appreciate clarity, especially since you'll be managing tickets and troubleshooting issues. Keep it professional but friendly!
Tailor Your Application: Make sure to customise your application for this role. Mention specific skills that relate to the job description, like your communication skills and any experience with ticketing systems. We love seeing candidates who take the time to connect their background to our needs!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ClearCourse
✨Know Your Tech
Brush up on your technical knowledge related to common IT issues and ticketing systems. Being able to discuss troubleshooting methods confidently will show that you’re ready to tackle customer queries head-on.
✨Customer Service Mindset
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations and what you learned from them, as this will demonstrate your ability to manage customer expectations.
✨Communication is Key
Practice clear and concise communication. You’ll need to explain technical issues in a way that customers can understand, so consider role-playing with a friend to refine your approach.
✨Show Enthusiasm for Growth
Express your interest in the supportive environment and growth opportunities the company offers. Share your career aspirations and how you see yourself evolving within the role, which will highlight your commitment to the position.
