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- Tasks: Lead and support daily customer operations, ensuring exceptional service and onboarding.
- Company: Join Giftpro, the UK's top hospitality gift voucher platform with a vibrant team.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and hybrid working.
- Why this job: Shape customer experiences in a fast-growing, dynamic environment with real impact.
- Qualifications: Experience in customer operations and strong leadership skills required.
- Other info: Opportunity for career growth and to work with innovative support tools.
The predicted salary is between 36000 - 60000 £ per year.
Location: Waterlooville | Permanent
Reporting to: General Manager
Giftpro is the UK’s leading hospitality gift voucher platform, helping our customers create bespoke, fully branded gifting experiences. Following our move to Waterlooville, we’re growing our customer operations team and are looking for a Customer Operations Supervisor to lead and support our day-to-day customer support and onboarding operations.
This is a hands-on supervisory role at the heart of our customer experience. You’ll balance leadership, problem-solving, and continuous improvement, ensuring our customers receive exceptional service every time.
What you’ll do:
- Manage and oversee daily customer support and onboarding activities
- Line manage two Customer Operations Specialists, providing guidance, task allocation, and support
- Act as escalation point for complex or high-priority customer queries
- Ensure all customer enquiries are handled accurately, professionally, and within service levels
- Own and improve customer operations processes, workflows, and documentation
- Create and maintain user-friendly guides for both customers and internal teams
- Confidently use and administer support tools (HubSpot) to manage tickets, reporting, and workflows
- Monitor demand and workload, flexing resources and priorities as required
- Work closely with the Fulfilment Operations Supervisor to support fulfilment activity, especially during peak periods
- Provide insights and reporting to the General Manager on performance trends and improvement opportunities
What you’ll bring:
- Proven experience in customer operations, support, or service leadership roles
- Previous experience supervising or coordinating customer operations teams
- Strong knowledge of customer support tools (HubSpot, Zendesk, or similar)
- Experience handling escalated and complex customer queries
- Ability to document processes clearly and create easy-to-follow guides
- Strong organisational skills, able to prioritise competing demands
- Excellent written and verbal communication skills
- Confidence working in a fast-paced, operational environment
Why Join Us?
- Competitive salary + benefits
- 25 days holiday + your birthday off
- Private medical insurance (Bupa) & health cash plan
- Life assurance & income protection
- Enhanced parental leave & family wellbeing support
- Perkbox discounts & perks
- Generous pension contributions
- Hybrid working model
This is a key operational leadership role offering responsibility, autonomy, and the opportunity to shape the customer experience in a fast-growing, customer-focused business.
Customer Operations Supervisor in Waterlooville employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Supervisor in Waterlooville
✨Tip Number 1
Get to know the company inside out! Research Giftpro and understand their values, mission, and the specifics of their customer operations. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves handling complex customer queries, think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during interviews to demonstrate your capability.
✨Tip Number 3
Show off your leadership style! As a Customer Operations Supervisor, you'll be managing a team. Think about how you can inspire and support your team members, and be prepared to discuss your approach to leadership in interviews.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit it there. It shows initiative and helps us keep track of your application more efficiently.
We think you need these skills to ace Customer Operations Supervisor in Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Operations Supervisor role. Highlight your leadership experience and any relevant customer support tools you've used, like HubSpot or Zendesk.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer operations and how your previous roles have prepared you for this position. Be sure to mention specific achievements that demonstrate your problem-solving skills.
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep your language professional yet approachable, just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at ClearCourse
✨Know Your Stuff
Before the interview, make sure you’re familiar with Giftpro and its customer operations. Research their services, especially how they handle customer support and onboarding. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Customer Operations Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in handling escalated customer queries. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Problem-Solving Scenarios
Expect situational questions that test your problem-solving abilities. Think of specific instances where you improved processes or handled complex customer issues. Highlight your analytical skills and how you can apply them to enhance customer experience at Giftpro.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few user-friendly guides or process documentation examples to discuss during the interview, showcasing your ability to create clear instructions.