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For Companies At a Glance
- Tasks: Support golf clubs with tech solutions and deliver training in a fun, fast-paced environment.
- Company: Join IntelligentGolf, part of the ClearCourse Group, and love what you do.
- Benefits: Enjoy 25 days holiday, private medical insurance, and hybrid working options.
- Why this job: Combine your passion for golf with problem-solving to make a real difference.
- Qualifications: Strong IT skills, a customer-first attitude, and a love for golf are essential.
- Other info: Be part of a supportive team with great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Join IntelligentGolf, part of the ClearCourse Group, and help golf clubs across the UK get the best from the market-leading club management system. If you love golf and enjoy solving problems, this role lets you blend both in a friendly, fast-paced team.
What You’ll Do
- Support clubs via phone, email & helpdesk
- Troubleshoot queries and escalate development needs
- Deliver online and in-person system training
- Support customer onboarding & data set-up
- Keep CRM/helpdesk records accurate
- Build relationships that support customer retention
What You’ll Bring
- Strong IT/web skills + problem-solving mindset
- Confident communication & great attention to detail
- Customer-first attitude and a calm, professional phone manner
- A knowledge and passion for golf is essential
- Positive, proactive, and comfortable in a small, busy team
Benefits
- Competitive salary and benefits package
- 25 days holiday + your birthday off
- Private medical insurance (Bupa) & health cash plan
- Life assurance & income protection
- Enhanced parental leave & family wellbeing support
- Perkbox discounts & perks
- Generous pension contributions
- Hybrid working model
Ready to help golf clubs thrive with brilliant tech? Apply today!
Customer Support Advisor in Warwick employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Warwick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IntelligentGolf and their club management system. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, think of some common customer issues and how you would resolve them. This will show your proactive approach and readiness to tackle challenges.
✨Tip Number 3
Show off your passion for golf! Whether it’s sharing your favourite courses or discussing recent tournaments, let your enthusiasm shine through. It’ll help you build rapport with the team and show that you’re a great fit for the culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Advisor in Warwick
Some tips for your application 🫡
Show Your Passion for Golf: Make sure to highlight your love for golf in your application. We want to see how your passion aligns with our mission to support golf clubs across the UK!
Tailor Your Application: Don’t just send a generic CV! We appreciate when you customise your application to reflect the skills and experiences that match the Customer Support Advisor role. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it straightforward. We value clarity and attention to detail, so make sure your communication is professional yet friendly, just like the team you’ll be joining!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ClearCourse
✨Know Your Golf
Since a passion for golf is essential for this role, make sure you brush up on your golf knowledge. Familiarise yourself with common terms, recent trends in the sport, and any challenges clubs might face. This will not only show your enthusiasm but also help you relate better to potential customers.
✨Master the Tech
As a Customer Support Advisor, you'll need strong IT skills. Before the interview, take some time to explore the club management system that IntelligentGolf uses. Understanding its features and common issues will allow you to demonstrate your problem-solving mindset effectively during the interview.
✨Practice Your Communication Skills
Confident communication is key in this role. Try conducting mock interviews with friends or family, focusing on how you articulate your thoughts clearly and professionally. Remember to maintain a calm and friendly tone, as this reflects the customer-first attitude they’re looking for.
✨Show Your Team Spirit
This position is part of a small, busy team, so it's important to convey your ability to work well with others. Think of examples from your past experiences where you've collaborated successfully. Highlighting your positive and proactive approach will resonate well with the interviewers.
