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- Tasks: Help customers succeed by resolving queries and providing personalised support.
- Company: Join a fast-growing team at ClearCourse with a dynamic culture.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and hybrid working.
- Other info: Opportunity for career growth in a fast-paced ecommerce environment.
- Why this job: Be the voice of the company and make a real impact on customer experiences.
- Qualifications: Great communication skills and a proactive personality; call centre experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 37.5 per week, shifts across 5 of 7 days (currently Monday - Friday; some weekends maybe in future)
Reports to: Customer Services Team Leader
ClearCourse is growing fast and we’re looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, you’ll be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience.
You’ll not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner advising on best practices and spotting opportunities to retain and grow business relationships.
What You’ll Do
- Handle inbound customer queries via phone, email, and live chat
- Provide personalised support across our ecommerce products and services
- Help customers resolve issues quickly and effectively
- Offer advice on ecommerce best practices to support customer success
- Proactively identify opportunities to upsell and retain customers
- Manage inbound cancellation requests, using questioning and retention tools to retain business
- Promote ClearCourse as a trusted partner by delivering exceptional customer service
What We’re Looking For
- A positive, proactive personality with great communication skills
- Strong interpersonal skills confident over the phone and in writing
- Experience probing, questioning, and influencing to solve problems
- Call centre experience desirable, but not essential
- Knowledge of websites & ecommerce, with HTML/CSS a bonus
Why Join Us?
- Competitive salary + benefits
- 25 days holiday + your birthday off
- Private medical insurance (Bupa) & health cash plan
- Life assurance & income protection
- Enhanced parental leave & family wellbeing support
- Perkbox discounts & perks
- Generous pension contributions
- Hybrid working model (remote flexibility)
If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment we’d love to hear from you. Apply today and help shape the ClearCourse customer experience.
Ecommerce Advisor in Warrington employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Advisor in Warrington
✨Tip Number 1
Get to know the company inside out! Research ClearCourse and understand their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of the company, it's crucial to sound confident and friendly over the phone and in writing. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or helped customers. Be ready to share these stories during your interview to demonstrate your proactive personality.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining us at ClearCourse and ready to dive into the e-commerce world.
We think you need these skills to ace Ecommerce Advisor in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ecommerce Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and any ecommerce knowledge you have.
Show Your Personality: We want to see your positive and proactive personality shine through in your application. Use a friendly tone and let us know why you're passionate about helping customers succeed in the ecommerce space.
Be Specific About Your Experience: When detailing your past roles, be specific about how you've handled customer queries or resolved issues. Share examples that demonstrate your problem-solving skills and ability to provide personalised support.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Ecommerce Advisor position!
How to prepare for a job interview at ClearCourse
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce best practices. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're not just a great communicator, but also someone who understands the industry.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Try role-playing with a friend or family member to simulate phone calls or live chats. This will help you feel more at ease during the actual interview.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to probe for information or influence a decision. Being able to share these experiences will demonstrate your ability to handle the challenges of the role.
✨Be Ready to Upsell
Since part of the job is identifying opportunities to upsell, come prepared with ideas on how you might approach this. Think about how you can add value to the customer experience while promoting products. This will highlight your proactive mindset and understanding of the business.