At a Glance
- Tasks: Engage with customers, handle inquiries, and process requests efficiently.
- Company: Join a leading membership software supplier in the Not-for-profit sector.
- Benefits: Hybrid work model, competitive salary, and supportive team environment.
- Other info: Opportunity for career growth within a global company.
- Why this job: Make a difference while enjoying flexible work and great communication.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 22000 - 26000 £ per year.
Advert for FTC Maternity Cover. This role is from Mid July 2026 to 31/05/2027. This is a hybrid, full-time role working 37.5 hours per week. You will have the opportunity to work 3 days per week from home and 2 days in our Telford office close to the town centre and train station. Our office hours are 9am-5.30pm.
Do you enjoy speaking on the phone to customers and have great communication skills? Are you an efficient and motivated individual with prior office admin/office customer service experience? If yes, then you may have found the best way to earn an income whilst enjoying what you do.
We are a specialist supplier of membership software and services to a wide range of clients predominantly in the Not-for-profit sector. We specialize in systems for Trade Unions, Professional Institutions, Sporting Bodies, and Charities ranging from 1,000 to 1.5 million members. We are part of a bigger company ClearCourse, which has offices all around the UK and globally.
This role will consist of but not be limited to the following duties:
- Dealing with members enquiries and requests
- Handling inbound calls, responding to emails, processing payments and updating member records
- Assisting with incoming post and dispatch of member correspondence
- Assisting with a telephone campaign, relating to members renewals with the ability to complete 28+ calls per hour - creating a personable and engaging experience
- Leaving voicemails for anyone who have not answered
- Updating held contact numbers, addresses, email details and noting of any invalid number (escalating to supervisor)
- Training in our Telford office
The ideal person for this role will be:
- Highly detail orientated
- Personable and comfortable over the phone
- Excellent communication skills verbal & written
- Previous experience using Excel
Customer Service Agent in Telford employer: ClearCourse
As a Customer Service Agent with us, you'll be part of a dynamic team that values communication and efficiency, all while enjoying the flexibility of a hybrid work model. Our Telford office, conveniently located near the town centre and train station, fosters a supportive work culture where your growth is encouraged through ongoing training and development opportunities. Join us in making a meaningful impact in the Not-for-profit sector, where your contributions will directly support a diverse range of clients, from Trade Unions to Charities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us and our services. Understanding what we do in the not-for-profit sector will help you connect with the role and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and responding to enquiries during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate your ability to engage with others. Use clear and concise language, and don’t forget to smile – it can be heard through the phone!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team. We can’t wait to hear from you!
We think you need these skills to ace Customer Service Agent in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how your previous roles relate to what we do, especially in the not-for-profit sector.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about this role and how you can contribute to our team. Be personable and let your enthusiasm for helping customers come through.
Showcase Your Skills:Don’t forget to mention your attention to detail and proficiency with Excel. These are key skills for the Customer Service Agent role, so give us examples of how you've used them in past jobs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at ClearCourse
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their focus on the not-for-profit sector and how they support various organisations. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Service Agent, communication is key. Practice speaking clearly and confidently about your previous experiences. Prepare examples of how you've handled customer inquiries or resolved issues effectively, as this will demonstrate your ability to engage with members.
✨Be Ready for Role-Specific Questions
Expect questions related to handling calls, processing payments, and updating records. Think about scenarios where you've had to manage multiple tasks efficiently. Highlight your attention to detail and how you ensure accuracy in your work.
✨Prepare for Hybrid Work Discussion
Since this role involves hybrid working, be prepared to discuss how you manage your time and stay productive while working from home. Share any strategies you have for maintaining communication with your team and ensuring a seamless workflow between home and office.
