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- Tasks: Support customers and train them on our tech products while managing support tickets.
- Company: Join ClearCourse, a fast-growing tech innovator focused on software and payments.
- Benefits: Enjoy 25 days off, private medical cover, and generous training budgets.
- Why this job: Be part of a supportive team in a company recognised for its wellbeing culture.
- Qualifications: Strong communication skills and IT support experience are essential; SQL knowledge is a plus.
- Other info: Flexible working environment with a commitment to inclusivity and diversity.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced IT support technician with a passion for training? We are looking for a Technical Services Engineer who will act as the point of contact for customers and Junior support staff.
Responsibilities include:
- Logging and addressing tickets
- Maintaining detailed records of customer interactions
- Training customers on how to use the system
- Engaging with customers in a professional and amicable manner
This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Training, Migrations, and Bespoke Template work.
Key Accountabilities:
- Learn and understand the Company’s products and services
- Act as the customers main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails
- Deliver training to customers
- Field customer inquiries to the relevant department
- Liaise with different departments within the company
- Report any customer concerns to team leader or manager
- Maintain accurate records of all customer contact
- Assist other departments when required
- Ensure all tickets are dealt with within SLAs
What We’re Looking For:
- Exceptional interpersonal skills
- Excellent communication skills, both verbal and written
- Proven strong analytical, problem solving, logical thinking and decision-making skills
- Evidence of effective organisational, planning and personal time management ability
- Computer literate in the use of Microsoft Office work processing and spreadsheet software as well as e-mail, the internet and Microsoft Windows
Desired Skills & Experience:
- Experience of SQL Server
- Experience of report writing tools e.g. Stimulsoft
- Experience of Freshdesk
- Experience of Intercom
- Experience of task tracking system such as YouTrack
Why Join Us?
- Life Assurance and Group Income Protection
- Private medical cover with cash plan
- Enhanced Company Pension
- 25 days annual leave + your birthday off
- Employee wellbeing perks including Peppy Health, Perkbox, etc.
- Enhanced maternity, paternity and adoption pay
- Generous training budgets and reimbursement for professional memberships
If you’re a motivated professional with a customer-first attitude and a passion for IT, we’d love to hear from you!
At ClearCourse we’re committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Technical Services Engineer in Belfast employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Engineer in Belfast
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your technical skills, especially in SQL Server and report writing tools like Stimulsoft. Being able to discuss your experience with these technologies will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer inquiries or training sessions in the past. This will showcase your exceptional interpersonal and communication skills, which are crucial for this role.
✨Tip Number 4
Network with current or former employees of ClearCourse on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Technical Services Engineer role, helping you tailor your approach.
We think you need these skills to ace Technical Services Engineer in Belfast
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Services Engineer. Familiarise yourself with the key accountabilities mentioned in the job description, such as customer interaction, training, and ticket management.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your IT support background, communication skills, and any experience with SQL Server or report writing tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've successfully trained customers or resolved technical issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at ClearCourse
✨Know the Company and Its Products
Before the interview, take some time to research ClearCourse and its products. Understanding their services will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Technical Services Engineer, you'll need exceptional communication skills. Be prepared to discuss how you've effectively communicated with customers and colleagues in the past, and consider sharing examples of training sessions you've conducted.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your analytical and problem-solving abilities. Think of specific instances where you've successfully resolved technical issues or improved processes, and be ready to explain your thought process.
✨Demonstrate Your Customer-Centric Approach
Since the role involves acting as the main point of contact for customers, highlight your customer-first attitude. Share experiences where you've gone above and beyond to assist customers, ensuring they feel valued and supported.
