At a Glance
- Tasks: Provide IT and customer support, troubleshoot issues, and train users on software.
- Company: Join ClearCourse, a dynamic group focused on innovation and personal development.
- Benefits: Enjoy 25 days leave, private medical insurance, and employee discounts.
- Other info: Work in a fast-paced tech environment with a focus on creativity and inclusivity.
- Why this job: Kick-start your IT career in a supportive environment with opportunities for growth.
- Qualifications: A passion for IT, good communication skills, and ideally some experience in support.
The predicted salary is between 28800 - 43200 £ per year.
Company description: ClearCourse
Location: Cardiff, United Kingdom
Salary: Competitive + Benefits
Role Type: Full-Time, Permanent
Kick-Start Your IT Career in a Fast-Moving Tech Environment
Are you early in your IT career and looking for an exciting opportunity to develop hands-on technical skills? Are you passionate about problem-solving and delivering excellent support to customers?
Computers For Flooring, part of the ClearCourse Group, is looking for a proactive and motivated IT Support Technician to join our growing team in Cardiff. This is your chance to work in a dynamic, customer-focused environment where every day brings something new. The role is a mixture of IT and customer support, where you will not only support a range of IT systems, including our specialist in-house software, and be a key part of a team delivering fast, friendly, and effective technical support, you'll also get the chance to develop your people skills by demonstrating our products to potential customers and training our customers on their newly implemented system. An exciting mix of technical and personable.
What You’ll Be Doing:
- Provide first-line support to customers via email and telephone, troubleshooting issues efficiently and effectively
- Train new users and deliver online demonstrations of our in-house software systems
- Manage support inbox queries, filing completed tickets and ensuring prompt responses
- Administer Office 365 licences, user accounts, and software deployments
- Remotely connect to customer systems to diagnose and resolve technical problems
- Use Microsoft Excel for data formatting and importing into databases
- Handle virtual machine (VM) support, onboarding of customer environments, and pipeline management
- Assist with the testing and rollout of new software updates
- Track and analyse recurring issues to improve long-term support outcomes
What We’re Looking For:
- A strong interest in IT and good working knowledge of both hardware and software systems
- Awareness of current IT trends and a willingness to learn on the job
- A customer-focused mindset with excellent communication skills
- Ability to prioritise tasks and manage time effectively
- A collaborative team player who thrives in a dynamic environment
- IT-related qualification (preferred but not essential)
- Ideally 1 year of experience in technical support and/or customer service
Why Join Computers For Flooring (Part of ClearCourse)?
We’re part of ClearCourse, a fast-growing group of software and payments companies with a strong focus on innovation, collaboration, and personal development. We’re proud to support our employees with a working culture that values creativity, inclusivity, and growth.
You’ll benefit from:
- 25 days annual leave + your birthday off
- Private medical insurance (Bupa), including mental health and optical cover
- Cash plan to support everyday health costs
- Life assurance – 4x your base salary
- Group income protection – 75% of salary for long-term illness
- Enhanced parental leave and family wellbeing support via Peppy Health
- Employee discounts and perks through Perkbox
- Bike to Work scheme
- Generous pension contributions
- Training budgets and reimbursement for professional qualifications
Apply Now! If you're ready to take the next step in your IT career and join a supportive, growing company where you can learn, grow, and thrive—we’d love to hear from you.
Technical and Customer Support Representative in Cardiff employer: ClearCourse
ClearCourse offers an exceptional work environment for those looking to kick-start their IT careers in Cardiff. With a strong emphasis on personal development, employees enjoy a collaborative culture that fosters creativity and inclusivity, alongside generous benefits such as private medical insurance, enhanced parental leave, and training budgets. Join us to not only enhance your technical skills but also to thrive in a supportive team dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Technical and Customer Support Representative in Cardiff
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including ClearCourse, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through ClearCourse
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at ClearCourse. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Technical and Customer Support Representative in Cardiff
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at ClearCourse insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to ClearCourse that you’re committed to staying ahead in the game.
How to prepare for a job interview at ClearCourse
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at ClearCourse to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at ClearCourse.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
