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For Companies At a Glance
- Tasks: Provide top-notch customer support via phone, email, and chat while solving IT issues.
- Company: Join Club Systems International Ltd, a leader in golf IT solutions since 1982.
- Benefits: Enjoy hybrid work, 25 days off, private medical cover, and wellness perks.
- Why this job: Be part of a dynamic team that values customer care and innovation in sports tech.
- Qualifications: 12 months in tech/customer service or Level 3 IT qualification; GCSEs in Math and English.
- Other info: Passion for golf and IT is a plus; training budgets available!
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Company description:
ClearCourse
Job description:
Are you passionate about customer care and have a keen interest in IT and sports? Club Systems International Ltd, the global leader in golf IT applications, is looking for a Service Desk Analyst to join our dynamic team and support our growing customer base worldwide.
Since 1982, Club Systems International Ltd has been at the forefront of designing, building, and supporting innovative solutions for golf club administration and management. Our flagship product, ClubV1, along with our Merlin Touch EPOS solution and mobile applications, supports over 1,750 golf clubs globally. With clients spanning the UK, Europe, and countries like Kenya, Belize, and St Lucia, we’re dedicated to delivering exceptional service to golf clubs and federations around the world.
Key Responsibilities
- Deliver exceptional customer support across various communication channels, including phone, email, live chat, and social media.
- Diagnose and log incidents accurately, providing effective solutions to meet customer-focused SLAs.
- Collaborate with customers to resolve software and hardware issues efficiently.
- Work as part of a dedicated team to continuously enhance customer satisfaction.
- Follow best practices of the Service Desk Institute to maintain a high standard of support.
What We’re Looking For
- A passion for delivering outstanding customer care in a fast-paced environment.
- Strong diagnostic, problem-solving, and investigative skills.
- Excellent telephone etiquette and communication skills.
- 12 months of experience in a technical or customer service role or a Level 3 IT qualification (or higher).
- GCSEs in Math and English (or equivalent professional certifications).
- Interest in IT technologies and sports.
Desired Skills & Experience
- Familiarity or interest in golf.
- Experience with EPOS systems and Microsoft Office.
- Knowledge of ITIL Foundation or higher.
- Basic understanding of networking concepts.
Why Join Us?
- Life Assurance and Group Income Protection
- Private medical cover with cash plan
- Enhanced Company Pension
- Hybrid-working model with 25 days annual leave + your birthday off
- Employee wellbeing perks – including Peppy Health, Perkbox, etc…
- Enhanced maternity, paternity and adoption pay
- Generous training budgets and reimbursement for professional memberships
Location: ManchesterJob Type: Full-time
Ready to Apply?
If you’re a motivated professional with a customer-first attitude and a passion for IT and sports, we’d love to hear from you!
Start your journey with Club Systems International Ltd today!
Why ClearCourse?
We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.
As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.
At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.
Support Desk Analyst employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Desk Analyst
✨Tip Number 1
Familiarize yourself with the specific IT solutions and services offered by Club Systems International Ltd, especially their flagship product, ClubV1. Understanding how these products work will help you provide better support and demonstrate your genuine interest in the company during the interview.
✨Tip Number 2
Brush up on your customer service skills by practicing common scenarios you might encounter as a Support Desk Analyst. Role-playing with a friend or family member can help you refine your communication and problem-solving abilities, which are crucial for this role.
✨Tip Number 3
Since the job requires collaboration with customers, consider joining online forums or communities related to golf and IT. Engaging with potential users can give you insights into their needs and challenges, making you a more effective candidate.
✨Tip Number 4
Highlight any relevant experience you have with EPOS systems or Microsoft Office during your discussions. Being able to speak confidently about your familiarity with these tools will set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Support Desk Analyst
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Club Systems International Ltd and their products, especially ClubV1 and Merlin Touch. This knowledge will help you tailor your application to show your genuine interest in their services.
Highlight Relevant Experience: Make sure to emphasize any previous experience in customer service or technical support roles. Mention specific examples where you successfully resolved issues or improved customer satisfaction.
Show Your Passion for IT and Sports: In your application, express your enthusiasm for both IT technologies and sports, particularly golf. This will demonstrate that you align with the company’s values and culture.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at ClearCourse
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for delivering exceptional customer support. Share specific examples from your past experiences where you went above and beyond to help a customer, especially in a fast-paced environment.
✨Demonstrate Your Technical Skills
Be prepared to discuss your technical background and any relevant experience you have with IT support. Highlight your familiarity with EPOS systems, Microsoft Office, and any ITIL knowledge you possess, as these are key aspects of the role.
✨Communicate Clearly and Effectively
Since excellent communication skills are crucial for this position, practice articulating your thoughts clearly. Use examples that showcase your telephone etiquette and ability to resolve issues through various communication channels.
✨Express Your Interest in Golf and Sports
Since the company is focused on golf IT applications, showing your interest in golf or sports can set you apart. Share any personal experiences or knowledge you have about the sport, which can demonstrate your alignment with the company's mission.
