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- Tasks: Support customers with e-commerce queries via phone, email, and live chat.
- Company: Join a fast-growing company focused on exceptional customer service.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and hybrid working.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Be the voice of the company and help customers succeed in e-commerce.
- Qualifications: Great communication skills and a proactive attitude; call centre experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
ClearCourse is growing fast and we're looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, you'll be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience. You'll not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner advising on best practices and spotting opportunities to retain and grow business relationships.
What You'll Do
- Handle inbound customer queries via phone, email, and live chat
- Provide personalised support across our ecommerce products and services
- Help customers resolve issues quickly and effectively
- Offer advice on ecommerce best practices to support customer success
- Proactively identify opportunities to upsell and retain customers
- Manage inbound cancellation requests, using questioning and retention tools to retain business
- Promote ClearCourse as a trusted partner by delivering exceptional customer service
What We're Looking For
- A positive, proactive personality with great communication skills
- Strong interpersonal skills confident over the phone and in writing
- Experience probing, questioning, and influencing to solve problems
- Call centre experience desirable, but not essential
- Knowledge of websites ecommerce, with HTML/CSS a bonus
Why Join Us?
- Competitive salary + benefits
- 25 days holiday + your birthday off
- Private medical insurance (Bupa) health cash plan
- Life assurance income protection
- Enhanced parental leave family wellbeing support
- Perkbox discounts perks
- Generous pension contributions
- Hybrid working model (remote flexibility)
If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment we'd love to hear from you. Apply today and help shape the ClearCourse customer experience.
Ecommerce Advisor in Suffolk employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Advisor in Suffolk
✨Tip Number 1
Get to know the company inside out! Research ClearCourse and its products so you can speak confidently about how you can help customers. This will show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being clear and friendly is key. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will highlight your proactive personality and ability to retain customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at ClearCourse!
We think you need these skills to ace Ecommerce Advisor in Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ecommerce Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and any ecommerce knowledge you have.
Show Your Personality: We want to see your positive and proactive personality shine through in your application. Use a friendly tone and let us know why you're passionate about helping customers succeed in the ecommerce space.
Be Specific About Your Experience: When detailing your past roles, be specific about how you've handled customer queries or resolved issues. Share examples of how you've used your problem-solving skills to make a difference for customers.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ClearCourse
✨Know Your Ecommerce Stuff
Brush up on your knowledge of ecommerce best practices and trends. Be ready to discuss how you can help customers succeed with their online businesses, and think of examples where you've done this before.
✨Show Off Your Communication Skills
Since you'll be the voice of the company, practice clear and confident communication. Prepare to demonstrate your ability to handle customer queries effectively, whether it's over the phone, via email, or through live chat.
✨Be Proactive in Problem-Solving
Think of scenarios where you've successfully resolved customer issues. Highlight your problem-solving skills and how you can use questioning techniques to retain customers and upsell when appropriate.
✨Emphasise Your Positive Attitude
A positive, proactive personality is key for this role. During the interview, showcase your enthusiasm for helping customers and your ability to create a personalised experience that promotes trust and loyalty.