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- Tasks: Provide top-notch support via phone, email, and tickets while troubleshooting software issues.
- Company: Join ClearCourse, a rapidly growing tech innovator focused on software and payments.
- Benefits: Enjoy hybrid working, 25 days annual leave, private medical cover, and wellness perks.
- Why this job: Make a real impact while learning from a diverse client base in a supportive environment.
- Qualifications: Strong communication skills and a knack for tech; CRM experience is a plus.
- Other info: Be part of a team recognised as one of the UK's Best Workplaces For Wellbeing in 2023.
The predicted salary is between 30000 - 42000 £ per year.
Are you a tech-savvy problem-solver with a passion for customer support? We’re seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands-on experience, working with a well-respected list of solutions that instigate huge growth for their clients. You will get the chance to learn about our extensive client list, understanding how we can assist and offer them more commercial and efficiency opportunities too.
Key Responsibilities
- Deliver outstanding phone, email, and ticket-based support to clients.
- Install, configure, and maintain SQL and software applications.
- Diagnose and troubleshoot software issues, ensuring swift resolutions.
- Provide remote training to enhance clients’ understanding of our solutions.
- Maintain detailed documentation of installation procedures and troubleshooting guides.
- Monitor and implement software updates, patches, and security fixes.
- Collaborate with IT teams to optimize software performance and integration.
- Educate clients on software best practices and updates.
What We’re Looking For
- A positive, resilient Software Support Analyst with strong communication skills.
- Proven ability to learn and work with technical systems.
- Experience with CRM systems is an advantage.
- Team management experience.
Why Join Us?
- Life Assurance and Group Income Protection.
- Private medical cover with cash plan.
- Enhanced Company Pension.
- Hybrid-working model with 25 days annual leave + your birthday off.
- Employee wellbeing perks – including Peppy Health, Perkbox, etc.
- Enhanced maternity, paternity and adoption pay.
- Generous training budgets and reimbursement for professional memberships.
Ready to Apply?
If you’re a skilled Software Support Analyst eager to make an impact, apply now!
Location: Beverley, Hull
Job Type: Full-time
Start your journey with us today!
Why ClearCourse?
We’re a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one of the UK’s Best Workplaces For Wellbeing in 2023. At ClearCourse we’re committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know. Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.
Software Support Engineer employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the software solutions we offer will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss specific examples of how you've diagnosed and resolved software issues in the past, as this is a key part of the Software Support Engineer role.
✨Tip Number 3
Showcase your communication skills. Since you'll be providing support via phone and email, practice articulating complex technical concepts in simple terms to ensure clients understand your guidance.
✨Tip Number 4
Network with current employees or join relevant online forums. Engaging with our community can provide insights into our company culture and the specific challenges faced by our support team.
We think you need these skills to ace Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Software Support Engineer role. Emphasise your problem-solving abilities, technical knowledge, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and technology. Mention specific examples of how you've successfully resolved software issues or provided training in the past.
Highlight Communication Skills: Since strong communication is key for this role, ensure you demonstrate your ability to convey technical information clearly. Use examples from previous roles where you effectively communicated with clients or team members.
Show Enthusiasm for Learning: Express your eagerness to learn about the company's products and solutions. Mention any relevant training or certifications you have completed, and your willingness to adapt and grow within the role.
How to prepare for a job interview at ClearCourse
✨Showcase Your Problem-Solving Skills
As a Software Support Engineer, you'll need to demonstrate your ability to diagnose and troubleshoot issues. Prepare examples of past experiences where you've successfully resolved technical problems, highlighting your analytical thinking and resourcefulness.
✨Familiarise Yourself with SQL and Software Applications
Since the role involves installing and maintaining SQL and software applications, brush up on your knowledge of these technologies. Be ready to discuss your experience with them and how you can apply that knowledge to support clients effectively.
✨Prepare for Customer Interaction Scenarios
Expect to be asked about how you would handle various customer support situations. Think of scenarios where you've provided excellent service or trained clients on software usage, and be prepared to share those stories during the interview.
✨Understand the Company Culture
Research ClearCourse and their commitment to inclusivity and employee wellbeing. Being able to articulate why you want to work there and how you align with their values will show your genuine interest in the position and the company.
